Technical Expert

R.P.A, filiale du Groupe Monnoyeur, propose à ses clients des solutions de location, achat et maintenance d'engins de manutention.

R.P.A est une entreprise aux valeurs humaines, telles que le Respect, l’Esprit d’entreprendre, le courage et la convivialité qui animent l’ensemble de nos équipes dans un esprit d’inclusion et de proximité.

Nous sommes à la recherche d’un(e) Expert(e) technique.

JOB PURPOSE

Based on the activities assigned by his/her superiors, the technical expert contributes his/her technical expertise to the operational teams in order to guarantee a good level of equipment maintenance and repair, and thus contribute to customer satisfaction.

Job Description

SIGNIFICANT ACTIVITIES

Technical support

- Provide technical support (diagnostics, repairs, installations, etc.) for operational teams
- Help install equipment on customer sites
- Feed the technical database and business tools
- Be a preferred technical contact for suppliers (requests for technical documents, field support, etc.)
- Respond to requests and provide technical support to internal stakeholders (warranty teams, design office, sales, marketing, etc.)

Communication

- Produce technical bulletins for operational teams, based on supplier documentation
- Draft and distribute upgrade programs, in compliance with internal procedures, based on an analysis of the manufacturer programs received

Products

- Contribute to the listing of new products and support internal stakeholders (introduction, launch, etc.)
- Monitor products (applications, functionalities, etc.)

Training

- Contribute to the continuous improvement of technical training offerings, based on operational needs

RESPONSIBILITIES AND SCOPE FOR ACTION

- Act as a technical reference for internal stakeholders and guarantee technical support
- Monitor implementation of upgrade programs
- Ensure compliance of workstations and tools (vehicle, tools, etc.)
- Know and strictly apply health and safety rules (personal protective equipment, procedures, etc.)
- Know and strictly apply environmental rules (sorting, anti-contamination, etc.)
- Know and apply internal and external compliance procedures and rules

PROFESSIONAL KNOWLEDGE

Diploma(s) and/or experience(s)

2 years' higher education in maintenance, mechanics or electrical engineering and/or 5 years' significant experience preferred

Specific knowledge(s)

Technical skill(s)

- Knowledge in-depth in the field technical (mechanical, electrical electrical engineering, hydraulics, etc.)
- General knowledge of products (ranges, functionalities, etc.)
- General knowledge of health, safety and environmental regulations
- General knowledge of IT tools and information systems
- Advanced intermediate level in English (B2)

Behavioral skill(s)

- Analytical skills
- Rigor
- Reactivity
- Pedagogy
- Adaptability