Trainer

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Responsibilities:

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures

• Proficient and comfortable in training in a remote virtual training environment or brick and mortar

• Ability to train and facilitate via Adobe Connect – or similar remote training platform and traditional Brick and Mortar environment

• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance

• Partner with clients in curriculum design and modification. Develop associated supporting materials.

• Ability to train to adult learning styles virtual and brick and mortar

• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives

• Prepare lesson plans and course agenda for each training class

• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned

• Execute nesting or on the job training excellence with results

• Ability to train class sizes anywhere from 10 to 100 learners

• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance

• Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams

• Ensure trainees are successful for production environment and long-term retention

• While not training, trainer will be asked to take phone calls or support operations, depending on the business needs

• Perform assigned CSR duties

Qualifications:

• A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.

• Undergraduate degree in Instructional Design, English or a related discipline.

• Virtual online experience in blogging or teaching• Ability to build rapport in an online virtual environment

• Excellent oral and written communication skills at all levels of the organization.

• Demonstrated presentation and facilitation skills.

• Proficiency in Microsoft Office applications including PowerPoint and Word.

• Ability to work any shift x 7 days a week

• Ability to understand Standard Operating Procedures and when to ask for guidance

• Ability to adapt and implement changes on the fly

• Outgoing personality

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.