Business Operations & Growth Intern (stage)

Job description:

You will work closely with the Coaching, Operations, Sales, Marketing, Product, and Customer teams, contributing to a wide range of projects depending on business priorities. This is a hands-on role where you’ll be trusted with real responsibilities from day one.

This internship is a great way to discover what truly motivates you in a startup, gain hands-on experience across teams, and learn on a daily basis.

• Exposure to all key functions of a growing startup
• Real ownership and impact
• Direct collaboration with founders and senior team members
• A steep learning curve in operations, customer success, and scale-up execution
• A meaningful product focused on human growth and development
• International environment with a multicultural team

What You’ll Do for example (non exhaustive):

Coaching & Operations

• Support and optimize coaching operations, including onboarding and offboarding of clients and coaches
• Help scale and continuously improve our internal coaching processes
• Work closely with the Head of Coaching on strategic and operational initiatives

Customer Care & Client Success

• Support our Account Managers and Customer Success Managers in managing existing corporate clients and ensuring a smooth, high-quality experience
• Help monitor client satisfaction and day-to-day operational needs across accounts
• Collect, structure, and clarify client feedback, issues, and improvement requests
• Coordinate with internal teams (Product, Coaching, Tech) to help ensure client needs are properly understood and addressed
• Contribute to client-facing documentation, follow-ups, and reporting when needed

Coach Community & Relations

• Participate in the recruitment and onboarding of coaches
• Help manage and animate our community of coaches
• Organize online events with coaches
• Collect and refine feedback coming from coaches to improve the platform and processes

Cross-Team & Growth Projects

• Create presentations and materials with Sales and Marketing teams
• Support ad-hoc projects across Product, Marketing, and Operations
• Contribute to process documentation and internal tooling (Notion, workflows, playbooks)