Communication & Customer Care Assistant - Sujet Parfums [Internship - 6 months]

Good Brands, the innovative company behind the successful Typology skincare brand, is launching an exciting new venture in the consumer goods space. Founded by entrepreneur Ning Li, this upcoming brand aims to disrupt the perfume world with a digital-first approach, premium quality products, and a commitment to sustainability. As we prepare for a global launch, we're seeking talented individuals to join our dynamic team and help shape the future of this groundbreaking brand.

Location: Paris (11e arrondissement)

Mission:

As part of our new brand launch - Sujet Parfums - we are opening an internship opportunity to support us in developing our communication strategy and ensuring an exceptional customer experience. You will actively participate in building our brand identity and creating an engaged community around our perfumes.

Start date: as soon as possible

Responsibilities:

• Social Media:

• Participate in developing and implementing digital communication strategy

• Actively interact with customers and prospects on various social platforms (Instagram, WhatsApp, TikTok) to promote a close and trusting relationship

• Collaborate closely with internal teams to identify and quickly resolve issues raised by customers on social media

• Analyze trends in conversations and activity streams on our platforms, providing regular reports to guide future actions.
  

• Customer Service:

• Manage customer tickets (products, deliveries, technical issues) via our Zendesk tool, providing quick, clear, and effective responses.

• Offer personalized support at every stage of the customer journey (before, during, after purchase), with the goal of proactively resolving issues and maximizing customer satisfaction.

• Conduct regular follow-ups with customers, adopting a proactive approach to anticipate their needs and strengthen their loyalty.
  

• Other Projects:

• As a member of an early-stage brand launch project, depending on the progression of your internship, you may work on other exciting projects

Specific skills:

• Excellent organizational skills and multitasking abilities

• Strong priority management

• Excellent writing skills in French and English

• Strong interpersonal and relational skills, customer service mindset

Profil

• Recent graduate, you have just completed your Master's degree

• A first experience in social media moderation or customer service is a plus

• Empathy and patience are the two traits that best define you

• An interest in beauty and perfume would be a real asset

Diversity is the engine of our innovation. We build a culture where difference is valued. These are the principles that guide the way we build our teams, train our leaders, and create a business that's right for everyone who's a part of it.

Unfortunately, we cannot respond to each candidate due to the large number of applications received. We come back to candidates whose qualifications best meet our roles - Consult our personal data protection policy for candidates.

We consider our board members to be full team members. The board is currently composed of Ning Li, Rodolphe Menegaux and Jeremy Uzan. The observer members are Michael Stothard and Marc Simoncini.