Customer Care Assistant - Bilingual French

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES AND STORIES

Founded in 2017, WeRoad is a fast-growing startup revolutionizing the travel industry in Italy, Spain, the United Kingdom, Germany, France, and Switzerland! With 200 employees and 3,000 Travel Coordinators, we are a community of travelers turning every trip into an unforgettable experience. We connect like-minded millennials and send them to over 300 destinations worldwide.
Our mission: to design and deliver experiences worth living and sharing, by rewriting the rules of the travel industry.

Does this inspire you? Before applying, read our Cultural Manifesto 👥

ABOUT THE ROLE

JOB TITLE: Customer Care Assistant
LOCATION: Milan or Paris (hybrid role)
CONTRACT TYPE: Internship
AVAILABILITY: Full-time

Your responsibilities:

• Be the first point of contact for our French-speaking WeRoaders and ensure a smooth, high-quality experience before, during, and after their trip.

• Manage incoming requests across different channels (email, phone, WhatsApp, social media, Zendesk).

• Support travelers with booking management, payments, travel documents, and last-minute requests.

• Collaborate with internal teams (Sales, Operations, Travel Coordinators) to deliver the best possible experience.

• Support sales operations and the team when needed.

• Manage FAQs, improve help center resources, and propose ideas to optimize processes.

• Act as the “voice of the customer”: identify recurring issues and suggest improvements.

What we’re looking for:

• Native French speaker with excellent English skills (written and spoken).

• You enjoy human interaction: empathetic, patient, and solution-oriented.

• Strong communication and organizational skills, with attention to detail.

• Ability to manage multiple requests simultaneously while staying calm under pressure.

• Proactive, curious, and comfortable in a fast-growing environment.

• Passionate about travel and meeting new people – you embody the WeRoad spirit!

Why you’ll love working at WeRoad:

• You dream big, aim high, and enjoy taking on challenges.

• You want to join a young, dynamic team passionate about travel.

• You thrive in a community of bold people who inspire each other.

• You have an entrepreneurial mindset: you take ownership from day one.

• You prefer adventure over routine and enjoy the fast-paced, ever-changing environment of a scale-up.

• You believe in the power of people. Our WeRoaders and Travel Coordinators are at the heart of everything we do, and you want to contribute to something bigger.

What we offer:

• A vibrant coworking space in Paris/Milan and an international work environment.

• Hands-on learning in a fast-growing scale-up, with responsibilities from day one.

• Flexible remote work (hybrid: office + home).

• Team events, meetups, and unforgettable moments with travel-loving colleagues.

Ready to apply?

At WeRoad, cultural fit matters as much as skills. We assess both the what (what you bring) and the how (how you work and live our values).

The selection process includes:

• An interview with the People team

• An interview with the Hiring Manager

• A final interview

WeRoad is an equal opportunity employer: we consider all applications regardless of race, religion, color, origin, gender, sexual orientation, gender identity, age, marital status, political opinion, disability, or any other legally protected characteristic.

Statistically, women tend to apply less when they don’t meet 100% of the requirements. Don’t wait to be perfect: if this role excites you, go for it!