Customer Service Intern H/F

Skaleet is a dynamic and fast-growing tech company specializing in Core Banking Solutions. We help financial institutions in 15 countries to innovate, scale, and deliver superior banking experiences to millions of end-customers.

At Skaleet, we thrive on collaboration, creativity, and a shared passion for redefining the future of banking.

Join us in our journey to transform the financial industry!

We are constantly looking for talented individuals to help us continue developing our solution and achieve our goals: supporting financial institutions in their innovation journey.

[Job Description]

💡Context

As a Customer Service Intern, you will join the Customer Service team, and will report directly to Audrey, Customer Service Director.

You are responsible for the proper functioning of services delivered to clients, responsiveness in case of incidents, and maintaining a high level of satisfaction.

Your mission lies between technical tasks, communication, and continuous improvement.

👉Your future missions

Client Relationship and Service Management

• Ensure regular operational follow-up with clients to review requests, incidents, and evolutions.
• Act as the main technical point of contact, understand business needs, and coordinate internal responses.
• Identify new opportunities for optimization or improvement of the delivered service.

Advances Technical Support

• Handle complex requests and incidents not resolved by level 1.
• Support level 1 teams in troubleshooting and skill development.
• Collaborate with Software Factory teams to resolve technical issues.
• Document solutions, enrich the knowledge base, and write incident reports.

Service Quality and Continuous Improvement

• Monitor alerts from monitoring tools (Kibana, 247, etc.) and implement corrective or preventive actions.
• Be proactive in improving support processes, client follow-up, and incident management.
• Participate in operational risk management and in the implementation of continuity or contingency plans.

[Desired Profile]

✨ You are a great match if : 

• Final-year student from an engineering school.
• Languages: Fluent in French and proficient in English, both written and spoken.
• Interpersonal Skills: Strong service mindset, rigor, autonomy, team spirit, and ability to prioritize under pressure.
• You thrive on challenges and have an entrepreneurial mindset.

🎉 The benefits of joining Skaleet

• Lunch Matters : We provide a Swile card to cover your meals on workdays🥪
• An entrepreneurial mindset and strong team spirit
• Beautiful brand-new offices located in Boulogne-Billancourt, right next to Metro Line 10. 🏢

[Recruitment Process]

• A first video call with Maxime from the HR team to get to know each other and tell you more about Skaleet, our company culture & values (30’).
• A second interview with Alexis (VP Customer Service Engineer) and Audrey (Customer Service Director) (60’).

We look forward to discovering your profile !