Nombre de candidats
:000+
Pullman Quay Grand Sydney Harbour is the embodiment of chic style and sophistication. The hotel is perfectly located in Circular Quay, a stone’s throw away from the iconic Sydney Opera House with breathtaking views of the Sydney Harbour Bridge. Our luxurious 5-star Sydney hotel with apartment-style suites offers business and leisure guest’s luxury accommodation, it also houses HYDE Hacienda Sydney Bar and Q Dining Restaurant.
Reporting to the Rooms Division Manager, you will be responsible for the welcoming experience and initial contact to all who walk through the doors, providing exceptional customer service to our guests, and responding to resident and guest requests promptly. This role is welcoming guests, carrying luggage, escorting guests to their rooms, valet parking, as well as, retrieving guests’ cars.
Your role will also include explaining the facilities of the Hotel, processing and delivering packages to our residents, providing tourism information in dining or entertainment recommendations to our guests. You will respond to guest calls promptly ensuring an outstanding guest experience and assist any resident or guest with inquires.
You will be required to maintain a high level of professionalism at all times while ensuring guest confidentiality and following procedures and processes. You will be required to valet park cars and assist guests with luggage and belongings ensuring total customer satisfaction.
To be successful in this role you will demonstrate the ability to excel within a luxury brand and unique property. You will also be required to be available to work within the hotel on weekends, and public holidays. This role requires you to be able to work shift work rostered over 7 days, daytime or overnight shifts.
You will also bring with you previous service experience and will hold an unrestricted full Australian driver’s licence and will have unlimited working rights. You will pride yourself on your excellent verbal and written communication skills, you will have a high standard of personal presentation, and above all else, your enthusiasm to provide our guests with an outstanding service will allow you to stand out from the rest.
What's in it for you?
Our commitment to Inclusion and Diversity
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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