Karriere bei Sentrycs

Sentrycs is a leading Counter-UAS company delivering advanced Cyber over RF ;solutions for drone detection, tracking, identification, and mitigation. Our products support defense, homeland security, law enforcement, critical infrastructure, and public safety customers.We are seeking a technically strong, German-speaking Support Manager based in Germany to own technical support for our German customers.Responsibilities:Technical Support & Incident ManagementOwn technical support for Sentrycs systems deployed in Germany, from first response to full resolutionAct as the first point of contact for technical issues and incidents, remotely and in the fieldTroubleshoot hardware, RF, networking and software issues on-site and remotelyEscalate and coordinate with Support, R&D and Product teams in Israel until each issue is resolvedManage support tickets, SLAs and incident reports, and keep customers updated throughoutDeployment & System HealthLead or support installation, integration, configuration and acceptance testing at customer sitesPerform software upgrades, preventive maintenance and periodic health checksMonitor system performance and address operational risks before they become issuesMaintain accurate site documentation, configurations and installed-base recordsCustomer Training & EnablementDeliver technical and operational training to operators and technical teams, in GermanCreate and adapt German-language training materials, guides and knowledge-base contentHelp customers use Sentrycs systems effectively in real operational scenariosField Feedback & Cross-functional CollaborationCollect field feedback and turn recurring issues and customer needs into product inputWork with Product & R&D on bug reproduction, root-cause analysis and field validation of fixesWork with Customer Success and Sales on account health and expansion opportunities

Arbeiten bei Sentrycs