Customer Service Specialist

CATL invites you to continue our legend of green energy. CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL’s EV battery consumption volume has ranked No.1 in the world for six consecutive years and our global energy storage battery shipment has also ranked No.1 for two consecutive years.

Job Responsibilities:

1. Lead to solve customer plant on-site problem in a timely manner including, but not limited to warehouse, logistic, delivery, customer production issues；
2. Collaborate with CQE/RQE to collect, resolve production issue, communicate with customer/CATL, to mitigate issue impact；
3. Build deep contact with customers, establish good customer relationship, and enhance customers' perception of our company's services；
4. Gain insight into targeted dynamics, obtain first-hand information, and support SPP in achieving new project targeting and business expansion.

Job Requirements:

1. Bachelor's degree or above;
2. At least 3 years' experience in project management and operation in the automotive industry, familiar with project or operation rules, and able to work independently;
3. Clear thinking, meticulous thinking, and high-risk awareness;
4. Strong communication and affinity skills, able to quickly establish stable and deep relationships with customers, and effectively manage customer and project resources;
5. Good at teamwork and cross departmental collaboration, strong self-drive, pressure resistance, and strong execution ability;
6. Fluent in English and German, Chinese is preferred;
7. Local OEM work experience are preferred.