Customer Support Engineer - Start Immediately

We are on the lookout for an organized Customer Support Engineer to join our awesome team at Trimble GmbH in Berlin.
Growing your career as a Full Time Customer Support Engineer is an incredible opportunity to develop exceptional skills.
If you are strong in cooperation, problem-solving and have the right mindset for the job, then apply for the position of Customer Support Engineer at Trimble GmbH today!

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Customer Support Engineer

Apply locations Germany - Berlin time type Full time posted on Posted 30 Days Ago job requisition id R40795

Job Title: Customer Support Engineer(m/f/d)

Department:  Customer Support

Reports To: Regional Support Manager for Europe

Location: Berlin (office)

Job Summary:

Applanix (a company of Trimble Inc.) is seeking a Customer Support Engineer to support the Applanix commitment of 'delivering outstanding service and support' through the thorough investigation of product/application problems and timely resolution of customer requests. The candidate will perform product installation/customization and provide after sale support to customers.

What you will do:

• Provide technical support and advice to customers, internal sales representatives and product managers on applications, product performance, installation and critical topics.

• Assist in proposal preparation by providing input and clarification for technical details.

• Participate in the technical training of staff and clients in the use of company products.

• Collaborate with engineering staff and clients and undertake product installation and complex customization.

• Respond to customer enquiries and assist in resolving moderately complex problems during installation phases of projects.

• Provide field product support, i.e. operations support, installation of new systems, customer hardware/software training, general problem solving, product trial/development support, sales demonstrations and undertake business trips (mainly in Europe).

• Participate occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity and recommend product enhancements to engineering and sales staff.

• Prepare documentation with regards to modifications, troubleshooting procedures and problem resolutions.

• Responsible for maintaining a quality customer database.

• Responsible for the security and tracking of all products including demonstration equipment, spares stock, equipment on loan and customer owned equipment on premises for repair or evaluation and inventory tasks.

• Undertake hardware repairs of Airborne (AV/UAV), Land (LV), Marine (MV) and Indoor products.

• Undertake quoting of spare parts, repairs and training related to post sales activities.

• Responsible for shipping and receiving system components or complete systems at the Berlin office.

• Prepare and conduct pre-sales product demonstrations including presentations at specific meetings.

• Other tasks as required.

About you:

• University degree, Dipl. Ing., Dipl. Ing. (FH) or equivalent in Geodesy, Geomatics, Surveying, Photogrammetry, Navigation, GIS, Geography, Geophysics or related field.

• Knowledge and experience in Mobile Mapping, Photogrammetry and Remote Sensing, i.e. Knowledge in GNSS/IMU technology is preferred.

• Ability to describe complex technical facts in an understandable way.

• Knowledge of applicable operating platforms and hardware/software interfaces.

• Excellent interpersonal and communications skills (verbal and written, English and German).

• Excellent customer service skills.

• Understanding of basic electronic principles.

• Willing to undertake business trips for training purposes.

• Ability to manage stressful situations.

• Ability to work independently and in a team environment.

• Ability to set priorities and meet deadlines as well as remain flexible.

What we Offer

• An unlimited employment relationship in full-time (38.5 hours/week and 30 days vacation/year).

• A place in a diverse, interdisciplinary and international team and collaboration on state-of-the-art technologies.

• A challenging and varied job with a lot of personal responsibility and development potential.

• A pleasant open working atmosphere.

• Flexible working hours and Home office is possible.

• Fair compensation and other benefits like JobRad®.

If you are interested in this position, please don't hesitate to apply. We are looking forward to your application.

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics.

Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

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About Us

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation and logistics. For more information about Trimble (NASDAQ: TRMB), visit .

Benefits of working as a Customer Support Engineer in Berlin:

● Learning opportunities
● Opportunities to grow
● Competitive salary