Customer Support Representative

Would you like to be a part of a company that is involved in making the world evolve towards energy management in a more efficient, safe and sustainable way? Do you think it’s time to take on a challenge in a company with a presence in more than 175 different countries and be able to take the leap you need? Is your professional career focused on the Customer Service Department and do you have a native level of German and an advanced level of English? Do you see yourself working in a work environment where cooperation between colleagues predominates, teamwork is essential, and multiculturalism is a way of enrichment? If you are interested in the offer and want to know more, do not hesitate… We are looking for you!

What tasks will you perform?

• Daily qualification of leads acquired by conducting desk research using multiple internal and external sources and proactive telemarketing activities.
• LiveChat management.
• Routing of leads and technical inquires to responsible functions and/or partners.
• Providing marketing materials and product documentation to leads upon request.
• Ensuring timely management of leads by sales colleagues and channel partners through proactive reminders and proper follow-up cadence.
• Providing regular feedbacks on the lead quality to campaign manager/marketing communication people and sales teams.
• Track lead management results and report to the business.

What are we looking for?

• That you have training in marketing/communication/business/technical.
• Previous experience in the field is a plus.
• Native speaker of German.
• Apart from the other languages required, English is always essential since communication with managers and colleagues will be in this language.
• That you have strong communication skills, a vocation for customer service, effective time management and the ability to learn.
• That you have availability to travel every day to L’Hospitalet de Llobregat.

What do we offer?

• Contract through Adecco for 6 months + 6 months with the possibility of joining the company.
• Opening hours: Monday to Thursday flexible entry between 08.15 and 09.00 hours (8 and a half hours from here) and intensive Friday (6.15 hours). In addition, July and August will also have intensive hours, from 08.00 to 15.00, so you can enjoy the summer.
• Salary: €30.000 gross per year (€17,14 gross per hour).
• Onboarding as soon as possible.