Information Technology Support Specialist

Our client is one of the leading manufacturers of cardio- and endovascular medical devices, and represented in over 100 countries around the world.

Responsibilities

• Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer – including software and hardware) in close alignment with the global Center of Excellence;
• Provide support and guidance to team members on technical and operational issues;
• Support user help desk services (1st, 2nd and 3rd level support, triage, ticket fulfillment);
• Ensure on call support for critical IT services;
• Steer projects with an IT client service content;
• Administrator for client management tools (ticket system, software distribution system, anti-virus system, user administration, M365 services);
• Possess experience in Basic Networking, DNS, DHCP, Active Directory, and mobile device management;
• Able to communicate and liaise with key stakeholders and external IT vendors.

Requirements

• German at least B1;
• 2+ years experience in an IT support role;
• Strong technical skills in windows based client environments with the respected support tools (remote desktop, ticketing tools);
• Skills in ITIL Processes for IT Service Management;
• Experience with end user phone support for technical and non-technical users - strong communication and customer service skill is a must;
• Experience supporting end users, endpoint devices (including desktops, laptops, tablets and smart phones), back-office applications in a multi-site enterprise environment (>3500 Devices);
• Experience using remote control software to diagnose user and computer issues;
• Experience with troubleshooting and supporting LAN, Wifi and VPN clients;
• Experience working in a multi-tiered IT support environment using service desk tools (ticketing system);
• Excellent oral & written communication and interpersonal skills & customer orientation;
• Solid analytical and problem-solving skills;
• Experience with knowledge base, Wiki platforms, and task management systems (Jira);
• Experience in running client related projects (Windows 10 migration and deployment, software installation);
• Knowledge of networking and application concepts is preferred.

Benefits

• Fair remuneration;
• Coordinated holiday planning;
• Further training and continuing education due to the position;
• Good working atmosphere in a friendly and motivated team.