Customer Service Representative

Customer Service Representative - Dutch/English (f/m/d) On-site, Hybrid Bochum, Nordrhein-Westfalen, Germany Customer Service & Operations Job description EXPERT FOR ON ROAD SERVICES IN EUROPE AND BEYOND Trafineo is a subsidiary of BP Europa SE (better known in Germany under the brand name Aral) and Circle K (a subsidiary of Alimentation Couche-Tard Inc.). We enable our clients to offer end customers safe and reliable mobility services across Europe, for example in the areas of tolls and electromobility. Our core competencies are transaction management and cashless payment processing in the systems we have developed. We are steadily growing and creating innovative and digital services for our clients to improve and extend their product portfolios. We aim for excellence and are pushing our limits. Now we need you as new player on road to win the race! Job requirements Join Our Trafineo Team as Multilingual Customer Service Representative (m/f/d) Are you a multilingual communicator ready to make a difference? Here's your chance! Join Trafineo and become an essential part of our dynamic customer service team, providing exceptional support in Dutch and English. Why Trafineo? Dynamic Environment: Thrive in a fast-paced, innovative workplace where your skills are valued, and your growth is encouraged. Community Spirit: Be part of a supportive team that embraces collaboration, fostering a culture of inclusivity and mutual respect. Professional Development: Unlock your potential with ongoing learning opportunities and the chance to advance your career in a stable and forward-thinking industry. Your Role: Multilingual Support: Assist customers with inquiries, orders, and issues via phone and email in multiple languages, ensuring seamless communication and satisfaction. Customer Engagement: Build strong relationships with customers, providing personalized assistance to meet their needs and exceed their expectations. Continuous Improvement: Drive positive change by identifying areas for process enhancement and contributing to the overall improvement of the customer experience. What We Offer: Stability: Join a reputable company with a strong market presence, offering stability and security for your career growth. Modern Workplace: Work in a cutting-edge office environment equipped with the latest technology and amenities to support your success. Employee Benefits: Enjoy competitive compensation, along with exclusive perks such as discounts, gym partnerships, and a Fuel & Charge card. Flexibility: Embrace work-life balance with flexible arrangements, including options for remote work, ensuring you can thrive both personally and professionally. Your Qualifications: Language Skills: Fluency in Dutch and English (written and spoken) is essential for this role, enabling seamless communication with our diverse customer base. Customer Service Experience: Previous experience in customer service or a related field is preferred, showcasing your ability to deliver exceptional service. Communication Skills: Strong verbal and written communication skills are a must, allowing you to engage effectively with customers from various backgrounds. Tech Savvy: Comfortable navigating computer systems and software, with proficiency in Microsoft Office applications to streamline processes. Team Player: Collaborative mindset with the ability to work effectively within a team environment, contributing to our collective success. Ready to Make an Impact? Apply now and seize the opportunity to join our multilingual customer service team at Trafineo! Your journey to making a difference starts here. Apply