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Job Location : Abingdon - Abingdon, MN
Position Type : Full Time
Salary Range : Undisclosed
Bio-Techne is a leading supplier of life science products to the research industry. The company is growing at a fast pace both organically and through acquisitions. The European headquarters is based in Abingdon, UK with a manufacturing facility in Bristol and subsidiaries in Ireland, France, Germany, Switzerland, Italy, Spain, Poland, Hungary and Czech Republic. Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.
Position Summary
We are looking for Scientific Support Specialist to provide customers with exceptional technical service and scientific support. Responsible for providing technical support by phone, email, and on-line chat, providing information in response to product enquiries or complaints. The specialist will be based in our UK office in Abingdon and will support all Bio-Techne brands including R&D Systems, Novus, Tocris and will have a focus area on spatial biology technology, for the whole EMEA region.
Essential Functions
Minimum Requirements/ Qualifications:
Skills required/ desired:
Personal Qualities:
EPIC Attributes:
Empowerment
Set goals to help ensure continuous improvement of support.
Enjoy working as part of a team to deliver results, learn and share knowledge.
Passion
Love science, give it everything, maximise opportunities and be a strong brand ambassador.
Provide guidance and support to other team members and departments.
Excellent attention to detail, time management and process management
Innovation
Outstanding problem solving and interpersonal skills.
Self-directed and creative
Contribute to the success of the team and by challenging and offer suggestions/ ideas and feedback.
Collaboration
Work closely with all departments within EMEA to ensure superior customer support.
Work closely with colleagues to ensure consistency of service across regions and brands.
Work closely with Technical & Service departments to ensure quality of support.
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.
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