Front Office Manager

Job Title: Front Office Manager

Job Location: DRESDEN

Start: ASAP

Salary: €33.000 - €35.000

I am currently looking for a front office manager who loves working hotel n a fast paced environment.

This is an exciting and demanding role so you would need to have a couple of years of experience behind you to excel at this amazing opportunity.

Your responsibilities typically include overseeing the smooth operation of the front desk, reservations, and guest relations.

You're not just managing tasks but ensuring that every guest's experience meets the high standards in the hotel.

Guest Experience Management :

Ensuring that every guest receives exceptional service from arrival to departure.

This involves handling guest requests, complaints, and special arrangements with finesse and efficiency.

Team Leadership :

Leading and motivating your front office team to deliver top-notch service.

This includes training staff in hospitality standards, resolving conflicts, and fostering a positive work environment.

Operations Management :

Overseeing the day-to-day operations of the front office, such as check-ins/check-outs, room assignments, billing, and ensuring compliance with hotel policies and procedures.

Revenue Management :

Maximizing room revenue through effective rate management, upselling strategies, and occupancy optimization.

Quality Assurance :

Maintaining high standards of cleanliness, comfort, and functionality in guest rooms and public areas.

This involves conducting regular inspections and addressing any issues promptly.

Technology Integration :

Implementing and utilizing hotel management software and other technologies to streamline operations, enhance guest experiences, and analyze performance metrics.

Collaboration :

Working closely with other departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless coordination and delivery of services.

Budgeting and Financial Management :

Developing and managing departmental budgets, monitoring expenses, and identifying cost-saving opportunities without compromising service quality.

Marketing and Promotions :

Participating in the development and execution of marketing initiatives and promotional activities to attract guests and enhance the hotel's reputation.

Continuous Improvement :

Identifying areas for improvement and implementing strategies to enhance guest satisfaction, employee productivity, and operational efficiency.

Languages:

You must be  FLUENT IN GERMAN  and English - this is non negotiable