Reservation Supervisor

icon building Unternehmen : Accor Hotels
icon briefcase Auftragstyp : Vollzeit

Anzahl der Bewerber

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Für diese Stelle werden keine Bewerbungen mehr angenommen.

Scrollen Sie nach unten zu , um ähnliche Jobs anzuzeigen .

Arbeitsbeschreibung - Reservation Supervisor

  • __vacancyopjusttionswidget.opt-Job Schedule__ Full-Time
  • __vacancyopjusttionswidget.opt-Job Type__ Permanent
  • __vacancyopjusttionswidget.opt-Job Category__ Sales & Marketing
  • __vacancyopjusttionswidget.opt-Brands__ Accor

__jobinformationwidget.freetext.LocationText__

__jobinformationwidget.freetext.ExternalReference__

  • To supervise all incoming and outgoing room reservation requests and make sure they are attended to as per the hotel standards and procedures.
  • To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue
  • To recognize potential clients and to transmit information to the Sales Department.
  • To recognize a VIP guest and to apply the concerned policies.
  • To maintain a good commercial relationship with all the bookers: guest/company/agencies.
  • To promote the Accor loyalty programs and the Hotel promotions.
  • To respect the privacy of the guest and the confidentiality of the information.
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
  • To Supervise and report all the guest comments or complaints.
  • To call the manager for advice in serious cases or if an approval is required.
  • To ensure that the telephone etiquettes are properly used as per Sofitel Standards.
  • To ensure a perfect knowledge of room type and rate structure among the Reservation team.
  • To ensure the accuracy of all booking information entered in the PMS.
  • To supervise that the Guest History is accurately maintained.
  • To ensure a perfect knowledge of the hotel configuration and products among the team members.
  • To achieve Quality Tools Yield Management performance with reservations team.
  • To know the competitors and to gather information about their activities and sales.
  • To provide updated reports and statistics to the management and other departments.
  • To follow up availability and rates charts on TARS and other booking systems/channels.
  • To maintain database for ATACS follow up.
  • To supervise daily check-list.
  • To fulfill administrative task and filling.
  • To ensure a proper use and maintenance of reservation communication system
  • (Telephone, fax-mail).
  • To supervise that the key Handling procedures are respected.
  • To supervise that the emergency and security procedures are respected.
  • To supervise that the lost & found procedures are respected.
  • To read and update logbooks
  • To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly
  • To maintain a clean and tidy working area all times
  • To share daily activity highlights with the manager including internal and external guest opportunities
  • To maintain an atmosphere of high morale and a happy working relationship among the team.
  • To be updated with latest administrative, organizational, operational or the otherchanges and news.
  • To respect schedules, terms and deadlines as agreed with the Management.
  • To conduct/attend a daily line up briefing with the reservation team.
  • To support reception training in reservation techniques and procedures.
  • To carry out special projects according to the assignments.

Meet Adriënne, the director of sales and marketing

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Reporting to the Director of Finance & Business Support, responsibilities and essential job functions include but are not limited to the following:Oversee day to day operations of Finance D

Displays good teamwork attitudes while working in a team for major preventive maintenance repairs or service worksExecutes all painting & polishing and associated works to the highest professional st

Part Time Front Desk AgentFront Desk Agentprovides our guests with professional and superior guest service while maintaining and maximizing the highest occupancy levels and room rates. To aid in the

Part Time Bell PersonThe Bellperson will represent Fairmont Palliser by providing excellent guest service and will achieve this by having a complete knowledge of all aspects of the position. The Bell

The Front Office Duty Manager will be responsible for overseeing daily Front Office operations, managing Front Office team, ensuring guest satisfaction, and maintaining high standardsResponsibilities:

What you'll do...Simply put: You’re the face of our guests’ experience and you bring your own flavour to the(ir) table, telling the story of the restaurant; and making sure from the moment they arrive

Peruvian Chef:Main tasks and responsibilitiesPrepare and cook a variety of Peruvian dishes.Source and select high-quality, authentic Peruvian ingredients.Oversee kitchen operations.Monitor food qualit

About the position:This person will lead the effective running of the housekeeping team and department.Creating an engaging work environment for Colleagues of Accor is as important as turning moments

DealingwithallincomingreservationsUpsellingoutletsCrosscheckingOTAbookingstoensurecorrect informationisinput inOperaDealingwithroomblocks,groups and toursMaximizingdepartmental

We are looking for motivated and passionate individuals ready to gain hands-on experience in the operational departments of our hotel. The ideal candidate will have a strong interest in hospitality ma

Original job Reservation Supervisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Für diese Stelle werden keine Bewerbungen mehr angenommen.

Scrollen Sie nach unten zu , um ähnliche Jobs anzuzeigen .

Teilen Sie diesen Job mit Ihren Freunden

icon get direction Wie man dorthin kommt?

icon geo-alt Hamburg

icon get direction Wie man dorthin kommt?
Sehen Sie sich unten ähnliche Gastgewerbe und Tourismus Vollzeit-Jobs an

Teilen Sie diesen Job mit Ihren Freunden

💰

Durchsuchen Sie die bestbezahlten Jobs Hospitality & Tourism Salaries

GrabJobs ist das führende Jobportal in Germany und verbindet Sie schnell mit Tausenden von -Jobs! Finden Sie die besten -Jobs in Germany, bewerben Sie sich mit einem Klick und sichern Sie sich noch heute einen Job!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.