2nd Level Customer Support Agent DACH (m/w/d)

Aryza is the supplier for software solutions to support processes in the credit management chain. As a specialized automation provider, we are the market leader in the bailiff and collection market. 
At Aryza, we work in a positive and informal working atmosphere, with short lines of communication and motivated colleagues. We believe in the power of cooperation, innovation and customer focus. We offer you plenty of opportunities to develop yourself and grow with our organization.
 
We are looking for a 2nd Level Customer Support Agent DACH to join our Customer Support Team as soon as possible.

• Together with a dedicated team of currently 8 support agents you are actively involved in the solution of customer requests and incidents
• You simulate requests and incidents reported by our customers in an own test environment
• You share potential solutions with our customers and help them to implement such solutions
• You document new solutions in our knowledge base and share knowledge with other team members
• You act as an interface between consulting, sales, development and the end customer
• You further enhance your knowledge and expertise by participating in internal product trainings on a regular basis
• You share your ideas to optimize processes and workflows in Customer Support
• You make your contribution to customer satisfaction and long-term customer loyalty

• You have a degree in IT or business administration. Alternatively, you have experience in Customer Support and / or other relevant areas
• Experience in the area of accounts receivable or receivables management is an advantage
• Knowledge of dunning procedures (pre-court, court, and post-court) is a plus
• You have excellent German language skills (preferably native speakers) and good English skills (both verbally and in writing)
• You work in an organised and target-oriented manner always adhering to SLAs
• You consider yourself as a fast learner and get used to new and complex topics
• You follow an analytical and detailed approach to solve IT specific incidents
• You have strong communication skills and show empathy towards our customers
• You are extremely customer-oriented (Customer First attitude)
• Nice to have:
  • You are familiar with ticket systems (e. g. Jira Servicedesk, Service Now etc.)
  • You have experience in the administration of knowledge bases
  • You are familiar with the use of databases and respective database languages (e. g. SQL, PHP)
  • Knowledge of other languages is an advantage (e. g. French, Dutch etc.)

We offer you an interesting, independent and challenging job with a leading company in the field of credit management. You can also expect the following:

• Salary in line with the market
• Further training opportunities
• 30 days holiday plus additional paid leave
• Hybrid working style and flexible working hours 
• Other benefits such as JobRad,...

Apply today and become part of our team!

Please send us your application documents and salary expectations

We look forward to seeing you.