Account Manager

Our client has been developing standard software solutions for ports, port terminals, and logistics service providers for 30 years. Their customers include renowned names such as the Port of Aqaba, BASF, Bayernhafen Group, Port of Beirut, and many more. They digitize operational processes at over 50 locations, making them the market leader in port and terminal management solutions.

• Account Management: Build and maintain strong customer relationships, acting as the trusted advisor and first point of contact. Ensure successful adoption of solutions, satisfaction, and long-term retention.
• Project Support & Coordination: Support customer projects by coordinating with internal teams, managing communication, and ensuring smooth implementation aligned with customer expectations.
• Sales & Growth Enablement: Support the sales team and independently manage upselling opportunities, including modules and change requests from existing customers.
• Customer Presentations & Workshops: Conduct presentations, training sessions, and user interviews to understand customer needs and enable them to maximize value from solutions.
• Team Collaboration: Work closely with interdisciplinary teams, ensuring customer requirements are well-understood and delivered.
• Process Analysis: Partner with customers to analyze and structure their business processes, providing technical input and solution recommendations.
• Product Advocacy: Represent the customer’s perspective internally, contributing feedback, ideas, and concepts for product development.

• Education: Degree or vocational training in IT project management, industrial engineering, computer science, mathematics, business administration, or equivalent qualifications.
• Experience: Professional experience in account management, customer success, consulting, process analysis and digitalization. Experience in project management is a plus.
• Skills: Customer-first mindset, strong relationship management, independence, teamwork, flexibility, and passion for new topics.
• Abilities: Structured and goal-oriented, with a balance of business, organizational, and communication skills.
• Software Proficiency: Proficiency in CRM systems, collaboration tools, and relevant software methods.
• Languages: Fluent in German (written and verbal), with good command of English.
• Mobility: Driver's license and willingness to travel to customers domestically and internationally.

• An interesting and varied role where you shape customer relationships and drive their success.
• Entry into one of the most exciting growth industries.
• Independent work in a motivated team.
• Good development opportunities and responsibility.
• Flexible working hours.
• Room for further education.
• Open, collaborative work environment.