ACS Customer Service Specialist

Unternehmen : Ladgov Corporation

Auftragstyp : Vollzeit

Wiesbaden, Germany

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - ACS Customer Service Specialist

Job Title: Customer Services Support Specialist
LOCATION: USAG Wiesbaden, Germany
Position: Full-time
Duties:

Manage Interactive Customer Evaluation (ICE) comments, surveys, and Commander’s Hotline responses
Analyze customer satisfaction data and prepare monthly/quarterly/annual reports
Support customer service award programs and recognition events
Coordinate and standardize customer-facing service areas across the garrison
Deliver Interactive Customer Evaluation (ICE) training and promote customer service best practices

Qualifications:

Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management
— OR —
6+ years of directly related experience, with 3 years in an English-speaking environment
Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems
Strong communication, project coordination, and analytical skills

Original job ACS Customer Service Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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ACS Customer Service Specialist

Arbeitsbeschreibung - ACS Customer Service Specialist

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