ACS Front Desk Services and Lending Closet

JOB OPENING

• Title:            ACS Front Desk Services and Lending Closet
• Location:    Grafenwöhr, Germany
• Start Date:  1 September 2025
• Job-Type:  Full Time 

Job Overview

The USAG Bavaria Grafenwoehr Military Community ACS have established the Information, Referral, and Follow-up (I&R) and Lending Closet Programs. This is an Army-wide program for information and referral services as the military lifestyle places special pressure on Soldiers and Family Members who must continually adjust to new locations and extended Soldier absences. The ACS Front Desk Services position shall provide an extensive array of information and fulfill requests for lending closet items.

Qualifications

• Experience providing customer service.
• Experience with MS Word, Excel, PowerPoint, Outlook, Internet, Email and A365.
• Ability to lift up to sixty (60) pounds overhead safely.
• Familiarity with U.S. Army regulations and lifestyle is highly desirable but not necessary
• Fluent in English.

Responsibilities Include (but are not limited to):

• Be professional in appearance and interaction with staff and customers.
• Greet customers and address customer questions in a friendly and courteous manner.
• Provide information to clients and referral to ACS staff and community services.
• Be familiar with and provide accurate community and local information.
• Become the subject matter expert in ACS and MWR programs and services.
• Perform a variety of recordkeeping and filing functions.
• Administrative support, data management and office automation (i.e. copier, scanner, fax, etc.)
• Provide intake support for in processing and out-processing military service members and their Families.
• Provide customer Follow-up and Referral to appropriate programs or organizations.
• Register customers for ACS Classes and Events and confirm attendance 2 business days prior to class.
• Ensure ACS information / flyers are current and posted in ACS and Welcome Center.
• Input client data and statistics into Client Tracking System on a daily basis.
• Prepare request, issue, receive Lending Closet items and properly place them back in lending closest.
• Able to lift up to 60 Ibs.
• Conduct an inventory of supply items and provide a status report of the inventory quarterly.
• Complete records for the disposal of all items that have reached the end of their lifecycle and remove items from inventory.
• Dispose of the items utilizing on-post recycling and disposal facilities.
• Choose and purchase Lending Closet items.
• Maintain all Lending Closet items in safe and sanitary working order.

APPLICATION PROCESS

For more information, go to our website.  Upload your resume directly at https://french-consulting.com/careers.

DOCPER/SOFA/Logistical Support Status

This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73.

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.