Administrative Assistant & Student Success Manager

As the Administrative Assistant and Student Success Manager at ICN Business School’s Berlin campus, you will play a vital role in ensuring the smooth operation of our academic and student support services. Acting as a key liaison between students and the school, you will provide administrative support, manage student services, and contribute to overall campus management. This role requires multitasking, strong organizational skills, and a proactive, solution-oriented mindset. Your work will directly impact both the quality of the student experience and the efficiency of campus operations.

Student Services

• Manage student attendance records

• Provide certificates and registration support

• Offer on-site assistance to students

• Organize and implement student events

Administrative Support

• Keep track of student registrations and payments

• Support staff with travel bookings and expense claims

Campus Management

• Manage classrooms and ensure teaching spaces are equipped

• Coordinate services with external providers (cleaning, IT, etc.)

• Education: High school diploma or equivalent; degree in business administration, education, or a related field is a plus

• Experience: Previous experience as an administrative assistant, student advisor, or in a comparable role

• Languages: Fluent in German and English (written and spoken); French is an advantage

• Excellent organizational and time-management skills

• Strong verbal and written communication abilities

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software

• Ability to handle confidential information with discretion

• High attention to detail and accuracy

• Ability to work independently as well as part of a team

• Strong problem-solving skills and ability to adapt quickly

• Capacity to multitask in a fast-paced environment

• Empathy and ability to support and mentor students effectively

• Familiarity with academic environments and student services

• Location: ICN Berlin Business School, Alt-Moabit 96, 10559 Berlin

• Hours: Full-time, 40 hours per week

• Contract: Permanent

• Travel: One week of onboarding in France; approx. two business trips to France per year

• Start date: Immediate start preferred

• Salary range: €35,000 – €40,000 per year