Associate Community & Social Media Manager bei Bigpoint in Hamburg

Arbeitsbeschreibung - Associate Community & Social Media Manager

Your Job

We are looking for a Community & Social Media Manager who is not only confident in front of the camera, but also a genuine fan of Asian games, manga, and anime culture. You will be the public face of the game in Western markets, interacting directly with players through livestreams, videos, and community channels, and acting as a bridge between the community and the development team.

This role is ideal for someone who lives and breathes gaming culture, enjoys engaging with fans in real time, and is excited to represent an Asian title to a Western audience in an authentic and enthusiastic way.

Responsibilities

Act as the primary community representative for Western players
Host and participate in livestreams, AMAs, and live events (Twitch, YouTube, Discord, etc.)
Create engaging on-camera content such as developer updates, event showcases, reaction videos, and Q&A sessions
Manage and grow the community across Discord, social media, forums, and other platforms
Engage daily with players, moderate discussions, and foster a positive, inclusive environment
Gather community feedback and communicate insights to internal teams
Work closely with Product, Live Ops, Marketing, and Localization teams
Support game launches, updates, and live events with community-driven initiatives
Help define and maintain the tone of voice for Western audiences while respecting the game’s Asian roots

Requirements

2+ years of experience in community management, social media, or player-facing roles, ideally in games or digital entertainment
Strong on-camera presence and confidence speaking to live audiences
Experience hosting or appearing in livestreams or video content
Excellent written and verbal communication skills in English
Deep understanding of gaming communities and online culture
A genuine passion for Asian games, manga, and anime, and familiarity with related fandoms
Comfortable working with an Asian-developed product and adapting messaging for Western audiences
Ability to handle moderation, conflict resolution, and sensitive player feedback professionally

Benefits

Work in an exciting industry: Join a company at the heart of the gaming world — a creative, passionate environment that’s as fun and dynamic as the games we help bring to life.
Hybrid/Remote model & flexibility: Flexible working hours and the option to work in a hybrid setup or fully remote within Germany.
Visa & Relocation support: Assistance with visa processes and relocation if you're moving to Germany.
Time to recharge: 30 days of vacation annually to rest, travel, or catch up on your favorite games.
Fitness perks: Access a wide range of gyms, swimming pools, and wellness facilities across Germany with a subsidized E-GYM Wellpass membership.
Team culture: Regular company events, celebrations, and social gatherings.
Learning & development: An annual education budget for all employees to support continuous learning and skill-building.
Public transport: Subsidized Deutschlandticket to get you around Hamburg, or wherever else you need to go.

Please note

Please note that we only accept applications via our career page. Applications via e-mail will not be considered. Thank you!

About us

With over 410 million registered players and over 50 games, Bigpoint is one of the leading developers and publishers of free to play games in the world. Being part of the Yoozoo group, we believe that everybody should be able to play great games and, with an uncompromising focus on quality, strive to push the boundaries of gaming, exceeding our players expectations with fun, accessible and innovative content.

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Über das Unternehmen

Bigpoint