Associate Partner - Customer Success (Germany Based))

About RateGain

Founded in 2004 and headquartered in India, RateGain Travel Technologies Limited (NSE,BSE: RateGain) is a provider of SaaS solutions and one of the world’s largest processors of electronic transactions and price points for travel and hospitality. It works in more than 100 countries with its 2,200+ customers—including 8 Fortune500 companies, 23 out of top 30 hotel chains, 25 out of top 30 OTAs, all top 10 car rentals, and some of the largest travel management companies, cruise lines, and airlines—to help them accelerate revenue generation.

Our Vision:

To offer an integrated technology platform powered by artificial intelligence enabling our customers to increase their revenue through guest acquisition, retention and wallet share expansion.

Exploring the role

We are looking for an Associate Partner – Customer Success for the MarTech Business. The candidate must have a understanding hospitality products and the hospitality industry in general. They ensure that all their queries raised by customers are addressed swiftly and with the utmost quality standards.

How your day will look like/Job responsibility

• Deliver the highest standard of support to our clients to improve and grow their business.
• Takeover and comprehensive consulting of our key accounts in the area of hotel online marketing and e-commerce.
• Development of campaign strategies based on price comparison sites such as Trivago, Tripadvisor and Google Hotel Ads.
• Continuous review of the clients' marketing campaigns.
• Regular exchange with clients regarding the success of the respective campaigns and opportunities for improvement.
• Management of internal projects within Account Management depending on your interests and strengths.
• Management of your own hotel portfolio.
• Work closely with the team to build, develop and maintain excellent customer relationships.
• Help increase customer retention, loyalty, and drive upsells or repeat business over time.
• Participate in cross-functional conversations on new products/ideas and give transparent developmental and motivational feedback.
• Develop a deep understanding of how our products and process work and articulate this to customers when required.
• Onboard new customers and empower them to get the most out of our product range.

Education & Work Experience

• At least 4 years of experience in performance marketing or revenue management and extensive experience in account management/customer success management
• Graduation / Post Graduation in related fields with excellent communications skills.

Knowledge

• In-Depth knowledge of SaaS/B2B product offerings.
• Expertise in understanding of Market Dynamics & Travel /Hospitality Industry trends.
• Good understanding of client servicing strategies.
• Understanding of escalation handling procedures.

Skills

• Exceptional communication and interpersonal Skills.
• Strong analytical ability to review numbers and draw conclusions about past and future trends.
• Proficiency in identifying renewal & upselling opportunities.
• Prioritize addressing customer queries promptly and with high-quality standards.
• Experience with Customer onboarding.

Attitude

• Efficiently collaborate across departments and work closely with other teams.
• Strong ownership mindset and accountability.
• Problem Solver
• Commitment to prioritizing people-centric approaches.