B2B Integrations Specialist (f/m/d) - Adoption (Europe-wide)

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, with over 18,000 employees we shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family‑owned company, we look beyond short‑term moves and work to create a vision that is forward‑thinking for our people, our clients, and the world at large.

We are looking for a B2B Integrations Specialist - Adoption to join our Group and help customers realize the full value of our digital integration solutions. The position can be based at any of our locations across Europe. In this role, you will drive adoption, optimize performance, and identify opportunities to expand the use and business impact of integration solutions across our global customer landscape as well as our internal organization. As part of the Endress+Hauser Group Services organization, you will contribute your expertise to support our global organization and enable sustainable growth through collaboration and innovation.

What is the role about?

Do you enjoy helping customers achieve measurable business value from digital solutions? Are you motivated by improving processes and driving user adoption? Do you like working with international stakeholders to identify opportunities for continuous improvement?

If so, this role offers a unique opportunity to combine customer success, operational excellence, change management and digital integration expertise in a global function. Working closely with Sales Centers, customers, and internal experts, you will ensure successful solution adoption, maximize customer value, and contribute to the long-term success of our B2B Integration portfolio.

Which tasks will you perform?

You will:

• Drive customer and business value realization by ensuring external customers, Sales Centers, and internal organizations achieve sustained business value from digital integration solutions by driving adoption, supporting ongoing value realization, and identifying opportunities to expand business impact and customer success. 


• Enable B2B Integration solution adoption and expansion across customer organizations, Sales Centers, and internal stakeholders through change management support, user enablement, best-practice sharing, and stakeholder engagement. 


• Optimize solution performance and operational efficiency by monitoring B2B Integrations, RPA solutions, and PDF-to-ePO processes, supporting process optimization initiatives, and coordinating continuous improvements to enhance customer experience and operational efficiency.


• Build strategic partnerships and stakeholder alignment by maintaining trusted relationships with customers, Sales Centers, and internal stakeholders, aligning expectations and priorities, and fostering collaboration for long-term success. 


• Drive continuous improvement and solution evolution by proactively identifying enhancement opportunities, addressing issues, and mobilizing the appropriate resources to continuously evolve integration solutions  and adapt to changing business needs. 

What do we expect from you?

You:

• Hold a Bachelor’s or Master’s degree and bring at least 6-8 years of professional experience in customer success, process optimization, operations management or a comparable customer-facing role, and have hands-on experience in change management.


• Understand how digital solutions create business value and can identify opportunities to improve adoption and outcomes.


• Build strong relationships with customers and stakeholders and collaborate effectively across functions and cultures.


• Demonstrate strong analytical and problem-solving skills and use data to identify improvement opportunities.


• Possess knowledge of digital integration solutions and business process optimization, ideally including B2B integrations, procurement processes or automation technologies.


• Communicate confidently in English and combine a proactive mindset with a strong focus on customer value and continuous improvement.


• Are willing to travel internationally for up to 25%.

What can you expect from us?

• We are a family-owned, highly committed company with a sustainable vision.


• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.


• We prioritize work-life balance through flexible working hours and hybrid working opportunities.


• We provide a modern working environment with state-of-the-art facilities and ergonomic workplaces.


• We offer comprehensive health and well-being programs as well as an attractive company pension scheme.


• We foster an inclusive, international and collaborative culture where employees can grow personally and professionally.

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail cannot unfortunately be considered due to Data Privacy considerations.

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