B2B Travel Agent (German)

David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit German speaking B2B Travel Agent to join their team in Germany. 

Position: Travel Agent

Location: Berlin, Germany (Hybrid: 1 day per week in office)

Employment type: Full-time

Remuneration: Base salary. 

DUTIES AND RESPONSIBILITIES:

• Deliver high-quality travel assistance through chat, phone, and email communication channels.


• Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.


• Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.


• Process hotel, flight, car rental, and rail bookings with precision and attention to detail.


• Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.


• Ensure timely responses to inquiries in alignment with service level agreements (SLAs).


• Adhere to company guidelines and client-specific policies, maintaining compliance with global standards.


• Share insights and feedback with internal stakeholders to support goal tracking and process improvement.


• Engage in regular team meetings focused on products, travel partners, and industry trends.


• Keep up-to-date with travel industry standards and best practices.


• Maintain reliable attendance, complete required training, and consistently meet performance expectations.

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (B2 or higher) 


• Previous working experience in a customer service roles, ideally covering travel and hotel segments 


• Minimum 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory


• Metrics driven as an indicator and motivator of success


• A skilled communicator who enjoys creating personalized verbal and written communication


• A team player who thrives in collaborating, giving and receiving feedback and lifting others up


• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform


• Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends)


• Working schedule: Monday to Friday, 7 AM - 7 PM. 
  

BENEFITS:

• Excellent remuneration package based on experience, skills and performance


• Be part of a dynamic and creative team with positive and friendly atmosphere


• Guidance and tools to reach your full potential


• Generous medical plans, dental, and vision benefits with premiums
  


• Paid parental and bereavement leave


• Subsidized commuter benefits


• Mental health support


• Connectivity stipends


• And many others!