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B2C Operations Manager (m/f/d)

icon building Unternehmen : Carly
icon briefcase Auftragstyp : Vollzeit
icon geo-alt München

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Arbeitsbeschreibung - B2C Operations Manager (m/f/d)

As an B2C Operations Manager, you are at the heart of ensuring seamless, reliable, and efficient operational processes that directly impact customer satisfaction and business success within the B2B & B2C area. With a strong focus on shipping, warehouse operations, and dispute resolution, your goal is to drive excellence across the entire post-purchase journey. By leveraging data insights and fostering cross-functional collaboration, you will enhance performance, reduce operational friction, and elevate service quality.
  • Oversee all shipping and logistics processes to ensure timely, accurate, and cost-efficient delivery of orders.
  • Manage warehouse operations with a focus on productivity, inventory accuracy, and continuous process improvement.
  • Handle dispute and revoke management processes, ensuring fast, fair, and solution-oriented outcomes for customers.
  • Coordinate legal and tax-related communications, ensuring full compliance and proactive handling of potential issues.
  • Own operational improvements in technology and tooling to support quality, scalability, and reliability.
  • Work closely with cross-functional teams (e.g., Customer Succes Support, Tech) to optimize workflows and ensure smooth end-to-end operations.
  • Use data to monitor and assess operational performance, identify trends, and inform strategic decisions.
  • Design and implement cost-saving initiatives across shipping, warehouse, and customer operations—without compromising service quality.
  • Identify operational risks early and implement mitigation strategies to safeguard business continuity and customer trust.
  • You have 2+ years of proven experience in a Customer Operations or a similar Operations-facing position.
  • You enjoy providing valuable feedback to your team, adjusting your work based on quarterly feedback, and actively pursuing additional insights for personal and team development.
  • You excel at managing a busy workload, supporting and guiding team members to ensure smooth workflows for our customers.
  • You take an active role in projects, guide your peers, and eagerly tackle problems, always seeking ways to improve and grow.
  • You are a team player who respects and contributes to fostering a positive work environment while agilely handling challenges.
  • You are fluent in English; German is a nice-to-have.
  • An inclusive company culture and extremely motivated people
  • High impact and responsibility in a very successful and fast-growing company and brand
  • Strong management team with proven track record in successful startups to learn from
  • A competitive compensation and 100% fully supported company equipment
  • A high learning curve with all the possibilities for personal growth and professional development
  • No walls, no limits, no bureaucracy just unlimited potential
  • The nicest and most international team in the stylish brand-new office, in the heart of Munich with an amazing view on the Alps
  • To learn more about our vibrant company culture feel free to visit our Career & Culture page.
Original job B2C Operations Manager (m/f/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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