BOTTEGA VENETA Retail Trainer DACH (m/f/d)

Description

We are currently seeking a Retail Trainer for our DACH (Germany, Austria, Switzerland) sub-region who will be based in Munich and report to the Training Manager Northern Europe.

How you will contribute

As a Retail Trainer DACH, you will play a pivotal role in supporting the Retail Teams for Germany, Austria, and Switzerland. The Retail Trainer DACH will report to the Retail Training Manager Northern Europe on the full spectrum of training initiatives and projects and will work with store management to ensure that teams are trained to deliver the Bottega Veneta client experience to the highest standard.

DELIVERY

Implement Northern Europe training initiatives ensuring consistent execution in DACH stores.

Support Retail Training Manager Northern Europe to deploy corporate training courses and modules covering product, retail skill and customer service training, as well as mystery shopping monitoring.

Conduct timely induction sessions for all new hires (retail and DACH head office).

Review and manage all training materials to make sure it aligns with HQ standard and adapt, if necessary, to local markets.

Support the Retail Career Program for Brand Ambassadors and Styling Advisors, delivering training to ensure the individuals’ development and empowerment.

Deliver focused training sessions for the store based on local needs (with focus on Brand, Products, Selling, Customer Service & CRM topics).

Manage training logistics (training material interpretation & preparation, classroom settings, venue rental, IT equipment).

FOLLOW UP

Promote and follow-up on digital training platform, monitor the usage of training material.

Develop follow-up tools for the participants and on-the-job check, regularly gathering feedback.

Support and coach retail management in delivering constructive training feedback and actions.

Conduct regular store visits to understand training needs, address quick wins and share best practices.

Consolidate and update training databases (attendance, participant name, training dates, programs, records, evaluations etc.)

Conduct training related reports to key stakeholders.

TRAINING NEEDS ANALYSIS

Work with Retail Training Manager Northern Europe and local HR and Retail Managers to understand and identify the retail teams’ training needs.

Complete the annual training schedule monthly according to field visits and in-depth observation and discussions with the teams.

Proactively and regularly analyses the local markets’ training needs and work out the training plan and localization on the training programs and execution.

Who you are

3 to 5 years training experience preferably in the retail industry or consultancy company with exposure in facilitation and content development

Inspiring, adaptable, energetic, and passionate

Excellent communication and organization skills

Strong time and task management skills, able to work independently

Proactive team player, with a problem-solving attitude

Fluent in German and English

Proficient in MS Office functionalities & e-learning platform

Up to 80 % in Store / travel required

Why work with us

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2024-10-01

Schedule

Full time

Organization

BV Germany GmbH