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BUSINESS CLIENT SERVICES MANAGER (f/m/d)

icon building Unternehmen : 360t
icon briefcase Auftragstyp : Vollzeit
icon geo-alt Frankfurt Am Main

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Arbeitsbeschreibung - BUSINESS CLIENT SERVICES MANAGER (f/m/d)

You will be part of the Business Client Advisory Services Team, reporting directly to our Head of Business Client Advisory Services. As a Business Client Services Manager, you will be working in a global team, providing excellent client services to our 360T clients. You will be part of a fast moving and growing organisation, facing a vast variety of tasks. 360T is a place where pro-activity, ownership and accountability are key.
  • Provide excellent service for new and existing customers
  • Smoothly manage, solve, and complete all incoming requests from clients
  • Ensure a seamless onboarding for new clients onto our platform
  • Build and maintain relationships with key client contacts
  • Conduct client platform trainings (interactive and remote)
  • Maintain, document, analyze and improve existing workflows and processes  
  • Oversee various project stages (product development, process implementation, regulatory/compliance, complex client setups)
  • Participation in quality assurance by testing our full range of products and various new features on our platform
  • Close interaction and cooperation with internal teams (e.g., Sales, Legal, IT, etc.)
  • Good academic background within a related field, university degree or equivalent (e.g. ACI dealing certificate)
  • An Initial working experience in Client Services / Middle Office / Back Office of a Financial Institution or other FX- or Treasury company
  • Ability to explain technical terms and information about products to a variety of audiences, namely clients and internal teams
  • Excellent analytical and problem-solving skills
  • Proficient in MS Office, especially Excel
  • High level of insight and accuracy, as well as good organizational and communication skills
  • Enthusiastic about providing high quality service to our clients
  • High level of English and German skills, both verbal and written. Additional language skills are a benefit
  • Regular Performance Appraisals: Continuous feedback to help you grow and excel
  • Learning and Development: Access to growth opportunities, including our internal "360T Academy"
  • Prime Location: A modern Frankfurt office in the heart of the city
  • Diverse Culture: Work in a multinational, multicultural environment that values collaboration and inclusion
  • Team Bonding: Enjoy social gatherings and a supportive team atmosphere
We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector. The position is based in Frankfurt am Main and available immediately. 
If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.Irune Del Buey
People & Culture Manager
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Grüneburgweg 16-18
60322 Frankfurt am Main
Original job BUSINESS CLIENT SERVICES MANAGER (f/m/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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