Business Operations Specialist

ABOUT UTIMACO

Utimaco is a worldwide supplier of professional cyber-security solutions and is based in Aachen, Germany. Since 1983, Utimaco develops hardware security modules and compliance solutions for telecommunication provider regulations. Utimaco is a world-market leader in both segments. Customers and parters of Utimaco in all parts of the world trust the company's long-term, proven reliability and investments protection, as well as its many certified IT security standards. Utimaco stands for recognizes product quality, user-friendly software, excellent support and trusted high security-made in Germany. 

To further strengthen our Corporate Unit we are looking for a:   Business Operations Specialist

Your tasks:

• Own end-to-end customer order processing, from receipt of the customer order to delivery of Utimaco products and services
• Ensure complete and accurate documentation in our ERP and CRM systems
• Process incoming orders and prepare order confirmations, delivery notes, invoices, credit notes, certificates, and export documents
• Coordinate delivery dates with Production, external freight forwarders, and the Supply Chain team to ensure punctual deliveries within Europe and to Asia
• Document business transactions and contract management processes, and maintain complete master data
• Serve as a key point of contact for Accounting, Sales, Production, customers, and partners

Your profile:

• Completed commercial training as an industrial or wholesale and retail clerk, or an equivalent qualification
• At least 3 years of professional experience in order processing or related areas
• Experience in an international technology company is an advantage
• Good knowledge of CRM (ideally Salesforce) and ERP systems (ideally SAP Business One) for order entry, delivery, and invoicing
• Confident user of Microsoft Office; knowledge of SAP Business One is an advantage
• Independent, conscientious, and structured way of working, even under time pressure, with excellent communication skills in German and English

We offer you:

• Diverse, international team with colleagues from 42 nationalities
• Flexible working hours to fit your lifestyle⏰
• Modern offices, including our brand-new headquarters in Aachen (2025)
• Health insurance for overseas travel and private accident insurance️
• Company pension scheme to support your future
• Special payments for personal milestones (jubilees, weddings, childbirths)