Client Account Manager Digital Services bei Acrontum in Munich

Arbeitsbeschreibung - Client Account Manager Digital Services

Your mission

As a Client Account Manager, your main focus is relationship management, coordination, and growth of existing accounts. You will ensure clients feel supported, informed, and confident — while the technical team focuses on delivery.

This role suits someone who enjoys structured communication, coordination, and long-term client partnerships more than hands-on technical work.

Your Responsibilities

Own and manage relationships with SME clients in the DACH region
Act as the main point of contact for all client communication
Coordinate internally with delivery teams and external partners
Manage quotes, invoices, renewals, and project updates
Identify upselling or cross-selling opportunities in collaboration with the team
Support inbound leads and follow-up conversations
Ensure high client satisfaction and retention

Your profile

2–5 years of experience in Digital Services account management, customer success, or client services
Strong communication and relationship-building skills
Highly organized and comfortable managing multiple clients
Basic understanding of websites, e-commerce, and digital services (no technical depth required)
Business-oriented mindset and confidence in client conversations
Fluent German and good English skills

Why us?

8Ninjas (8N) https://8ninjas.io/ is a growing daughter company of Acrontum GmbH, a Munich-based digital engineering firm known for delivering innovative software solutions to leading brands.
8N was founded to serve small and medium-sized businesses (SMEs) with a dedicated focus on web development, digital marketing, and e-commerce.

Our mission is to help growing companies build and expand their digital presence - through modern WordPress and Shopware websites, effective online marketing campaigns, and practical e-commerce strategies that drive measurable results.

We’re a small, agile team combining German client service with technical delivery excellence from our South African hub, and we’re now looking for a motivated colleague to help us grow our client base and strengthen existing relationships.

Learn more about the history of 8Ninjas and Acrontum: https://www.acrontum.com/de/8n-landing-page/

What We Offer

Clear account ownership and long-term client relationships
Limited technical complexity and no heavy development responsibility
Supportive team and structured onboarding
Flexible working model and strong work–life balance
Growth path toward senior account or client lead roles

About us

At Acrontum GmbH, in the heart of Munich, Germany, we're a hub of innovation and creativity, offering top-tier web development and IT consulting. Our journey of growth has taken us from local to global, with teams in Portugal, South Africa, and the United States, all united by a passion for technology and a culture that celebrates every team member.

As a dedicated equal opportunity employer, we embrace diversity, equality, and inclusion wholeheartedly. Our hiring practices are designed with fairness at their core, aiming to attract and nurture exceptional talent from all walks of life. We're proud to offer a welcoming, respectful recruitment process, where diversity is our strength and innovation is fueled by the unique perspectives of our people. Together, we're not just working—we're building a warm, inclusive team where everyone is valued.

Original job Client Account Manager Digital Services posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Client Account Manager Digital Services