Client Activation Manager (m/f/d)

 
Client Activation Manager (m/f/d)  
A full-time position starting 1. April 2026

"Passionate about Client, CRM and digital Marketing? Take the challenge and write your next professional chapter at Montblanc, join our international team and play an active role in driving Client Retention & Engagement at Montblanc.“  

Mario – Senior CRM Manager

Indulge your passion…

• in analyzing, reporting, and providing insightful perspectives on CRM Client Activation activities (covering One-to-Many, One-to-One, eCRM, and Lead generation).

• in collaborating closely with the CRM Campaign manager to take ownership of the test & learn calendar, thereby optimizing Client Journeys and Campaign approaches.

• in implementing, managing, monitoring, and continuously optimizing the correct functioning of eCRM triggered communications and data capture mechanisms.

• in supporting the Senior CRM Manager with the meticulous planning, localization, and flawless execution of CRC Clienteling activities.

• in establishing robust platforms for sharing best practices, emerging trends, and valuable learnings across diverse markets, and in leading innovation by identifying and implementing cutting-edge industry benchmarks.

• in setting up and diligently maintaining dedicated Client Activation dashboards, serving as the primary point of contact for Markets and both internal and external teams.

You'll have…

• a degree in Business Administration, Economics, Marketing, or a comparable qualification

• 4+ years of experience in CRM, eCRM, and Client Marketing

• a proactive, problem-solving, and hands-on attitude, driven by a passion for Client Experience and Retention

• experience in managing projects with diverse stakeholders and agencies

• strong analytical skills and a structured approach, with experience in exploring data (ideally Google Data Studio or Looker)

• excellent presentation skills - you know how to make abstract and complex topics easy to understand and communicate your findings effectively

• Proficiency in English, other languages are a plus

In a culture that… 

• has combined tradition with a pioneering spirit for over 100 years 

• extends its innovative approach far beyond product development 

• brings together individuality, enthusiasm and the joy of creativity 

• is cosmopolitan, vibrant and diverse 

• invites you to go above and beyond as part of a team 

• is willing to allow you to develop it, shape it and leave your mark on it 

In return, you’ll get… 

• an international environment and good development opportunities 

• flexible working hours  

• site services such as: Canteen, on-site café and laundry service 

• company sports and other health programs 

• discounted Urban Sports membership 

• a subsidized ticket for local public transport (HVV-ProfiTicket) 

• an employee car park and free charging stations for electric vehicles  

• special conditions on Montblanc products and products from other Group brands 

• employee benefits portals 

• 30 days' holiday 

• regular events for employees  

• various further training opportunities 

In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us. 

Deutsche Zusammenfassung: Als Client Activation Manager treibst du die Kundenaktivierungsstrategie voran, indem du tiefgehende Erkenntnisse gewinnst und relevante Muster identifizierst. Zudem steuerst du die eCRM-Aktivitäten zur Steigerung des digitalen Umsatzes und bist verantwortlich für die Kundenaktivierungs-Dashboards.

We look forward to receiving your application and to meeting you! The HR-Team