Collecting Specialist - Dutch speaking (m/w/x)

🎯  What you will contribute:

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  Contact customers via phone and email to inform them of overdue payments
  
  


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  Plan a course of action to recover outstanding payments
  
  


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  Negotiate payoff deadlines or payment plans
  
  


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  Respond to customer queries
  
  


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  Investigate and resolve discrepancies
  
  


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  Update account status and database
  
  


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  Alert superiors of debtors unwilling or unable to pay when necessary
  
  

• First experience in Debt Collection is a big plus


• Fluent in Dutch and English (C1 level minimum)


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  Customer service oriented
  
  


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  Basic understanding of accounting principles
  
  


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  Ability to multitask and work with targets and tight deadlines
  
  


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  Experience with MS Office and Salesforce
  
  


• Excellent communication and negotiation skills

❤️‍🔥 What you will love about us:

• Hybrid model with 3 days per week in our HQ Berlin


• 30 days per year to work abroad 


• BVG monthly discount to drive you everywhere in Berlin


• Mental health support with Nilohealth


• Physical health support with Urban Sports Club or ClassPass


• Annual learning budget of 1000€ 


• Exclusive Grover Tech discount for you & your loved ones


• Engaging, open office located in Berlin-Schöneberg with regular events

If you fancy an influential role and making our world a little greener, become part of the Grover Family, and let's grow together. 💚

We are looking forward to meeting you!