Community and Events Manager (m/w/d)

Unternehmen : Factory Berlin

Arbeitsbeschreibung - Community and Events Manager (m/w/d)

Factory Network's vision is to empower innovators through a thriving network, and as a key member of our Community Team, you’ll play a central role in bringing this vision to life.
This position is about curating meaningful connections, organizing exceptional events, and understanding our members’ needs to deliver an unparalleled community experience in both Berlin and Hamburg. You’ll have the opportunity to engage with inspiring individuals, experiment with new ideas, and enhance our community's vibrancy through curated experiences and data-driven insights.

Responsibilities:

Community Curation & Member Experience
- Actively network with individual members, startups, and corporate partners to better understand their needs and aspirations.
- Curate sub-communities within Factory, empowering leaders and members through our Circles program and Community Hub.
- Be the key point of contact for members, ensuring their journey with us —from application to active engagement — is seamless and impactful.
- Conduct regular user research to understand member needs and gather actionable feedback to enhance offerings.
Event Organization & Programming
- Conceptualize, plan, and execute a diverse range of community events, from social gatherings like Check Out Drinks, to skill-building workshops and pitch sessions.
- Collaborate with external partners and thought leaders to bring fresh ideas and expertise to the Factory stage.
- Support members and partners in executing self-led events by offering guidance, resources, and promotional assistance.
Community Strategy & Development
- Contribute to the development and refinement of membership offerings by analyzing user insights and proposing new features and benefits.
- Scout and negotiate partnerships with external companies to enhance member perks, programming, and opportunities.
- Work cross-functionally with teams like Communications and Operations to align strategies and ensure a cohesive member experience.
- Innovate new programs and formats to boost member engagement, such as mentorship initiatives, Ask-Me-Anything sessions, or hackathons.
Member Insights & Research
- Conduct surveys, interviews, and data analysis to keep a pulse on member satisfaction and engagement.
- Use research findings to shape new initiatives and recommend improvements to leadership.
- Regularly report on community health and trends, offering actionable insights to stakeholders.

2+ years of experience in Community Management, Event Management, User Research, or related roles.
Exceptional interpersonal and networking skills with a knack for connecting people and creating welcoming spaces.
Experience organizing events from concept to execution, with a strong eye for detail and creativity.
Strong analytical skills, with experience conducting user research and translating findings into actionable strategies.
Knowledge of Berlin’s startup, tech, and creative ecosystems is a big plus.
Highly organized, with the ability to juggle multiple projects and priorities simultaneously.
Fluency in English (German is a plus).

Flexible work options with home office and mobile working days.
Permanent employment contract with 28 days of holiday.
A MacBook and iPhone for work.
Free Factory membership and full access to our community.
Monthly travel allowance and free beverages.
Opportunities to work on exciting, innovative projects in a supportive and vibrant environment.
Regular team events and professional development opportunities.

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Community and Events Manager (m/w/d)

Arbeitsbeschreibung - Community and Events Manager (m/w/d)

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