Community & Office Manager

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Our People Team strategy is bold, clear, and meaningful: we’re becoming a Destination Employer. We want people to think “that’s where I want to work one day!” before joining Trustpilot; to feel privileged and proud to be a Trustie during their time with us; and, after moving on, to know the years they spent at Trustpilot were the very best of their career. At the heart of this is a distinct focus on people experience driven by building community.

As Community & Office Manager, you look after our Hamburg, Milan, and Amsterdam communities and offices. You will be based in our Hamburg office with occasional travel to Milan and Amsterdam. You support the operationalisation and implementation of our community and office strategy, specifically creating meaningful connections, developing and delivering a five-star office experience, and bringing people together for social moments that matter in Hamburg, Milan, and Amsterdam. You have the support of our brilliant Global Community & Office Lead, who’s based in Copenhagen, and, on occasion, will be required to support them with wider community and office tasks. 

What you’ll be doing:

Create meaningful connections through:

• Community communication – being the face of the local community, in the office and on Slack, our primary internal communication tool, championing and encouraging community communication; locally activating company campaigns through posters, digital screens (where applicable) and other mediums; gathering informal feedback from Trusties to help us understand community sentiment about key topics


• Meaningful relationships – forging relationships cross-functionally within your local community; welcoming new starters on day one, helping them settle in; meeting and greeting visitors 


• Connected leadership  – supporting with the set-up and organisation of senior leadership events (for example: ‘Ask Me Anything’ sessions with the board or executive team), collaborating with our executive assistants to support senior leadership and board members when AGMs, board meetings, and exec meetings are hosted in your office

Develop and deliver a five-star office experience through:

• Slick operations and clear communication – defining, delivering and communicating a clear service proposition; managing the day-to-day operations of the office; collaborating with key stakeholders on requirements; maintaining and continually improving the office environment; keeping a close eye on office feedback to make sure we’re meeting and exceeding expectations; ensuring the office is an inclusive workplace


• A safe and secure workplace – keeping our Trusties safe and secure in the office; making sure we comply with local health and safety regulations; mitigating security risks


• Accurate budget management – inputting into budget forecasting, managing the office budget on a day-to-day basis, and making sure invoices are paid in a timely manner

Bring Trusties together for social moments that matter, through:

• Celebrations and events – organising and running local celebrations, like Trustpilot’s summer social and end-of-year party, coordinating community-wide get-togethers, supporting Trusties with the logistics of their in-office events

Additionally, you will regularly support continuous-improvement project work as part of your role.

Who you are:

• Previous experience in a hospitality-focused role


• Strong planning skills and demonstrated ability to handle multiple projects simultaneously


• A compassionate person who cares for others


• Positive with a solution-orientated, can-do attitude


• Able to embrace the pace and likes it when things move fast


• A natural communicator with a creative streak, who’s a critical thinker, accurate, with attention to detail


• Super-social and a strong collaborator


• Able to work independently and take ownership and accountability


• Clear and precise communication skills in both German and English is essential. 

What’s in it for you:

• Competitive compensation package + bonus


• 28 days holiday


• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community


• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist


• Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense 


• Health benefit of 50€ a month, which you can use to spend on anything that supports positive health


• Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan


• Prime location with stunning views of the Alster in a brand-new office space

Additional information

• Travel to Milan and Amsterdam is expected as part of this role, no greater than monthly.


• This role is office-based. You should expect to be in the office 5 days a week.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences, along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

Applications are reviewed on a rolling basis, so we encourage you to apply today.