CRM Process Manager (m/f/d) - Microsoft Dynamics 365

NETZSCH-Gerätebau GmbH is a successful, innovative company that offers you a wide range of opportunities for professional development. We are a world leader in a high-tech niche area with measuring instruments for thermal analysis and rheology. Our devices are used in laboratories and production facilities all over the world to examine everything from raw materials to finished products as part of research and development and quality assurance. They are used for material characterization at the highest level for almost all materials, such as plastics, ceramics and metals - from pharmaceuticals to components for aircraft construction.

Our company is family-owned, which is reflected in our corporate culture: Work-life balance is a high priority, which our employees appreciate. We offer you everything you could wish for, both professionally and privately. Work for a future-oriented and internationally oriented world market leader.

• Ensuring smooth operations through the administration and monitoring of the Microsoft
  
  Dynamics 365 CRM environment
• First level support for our CRM key users, serving as the primary point of contact for any
  
  technical questions
• Expanding and optimizing the Dynamics 365 standard modules, including testing and
  
  documentation of all changes
• Developing and implementing Power Automate flows to automate Dynamics 365 CRM
  
  business processes
• Central point of contact for the Power BI development team and support in utilizing
  
  Dynamics 365 CRM data in Power BI

• Completed training in the IT sector or a comparable qualification
• Knowledge of programming languages such as HTML, .NET or Java is an advantage
• Experience in working with CRM systems desirable
• Strong analytical thinking skills and solution-oriented way of working
• High degree of willingness to learn as well as teamwork and communication skills