Croatian Customer Support Advisor

Industry: Booking / Travel Services
Location: Athens, Greece - Relocation needed!
Work Model: On-site (remote possible after onboarding, based on performance)
Start Date: 20 March 2026
Open Positions: 5

Role Overview

We are looking for Croatian-speaking Customer Support Advisors to join an international Booking project in Athens. The role focuses on providing high-quality customer support while ensuring accuracy, professionalism, and customer satisfaction in a fast-paced environment.

After an initial on-site period of 9 weeks, remote work may be considered depending on individual performance and readiness.

Key Responsibilities

• Provide customer support in Croatian and English

• Assist customers with booking-related inquiries and service requests

• Handle questions, updates, and general support through approved channels

• Ensure accurate documentation of customer interactions

• Follow internal procedures, quality standards, and service guidelines

• Deliver a professional and customer-oriented experience

Requirements

• Fluent Croatian – written and spoken

• Good command of English for internal communication

• Strong communication and problem-solving skills

• Customer-focused mindset and attention to detail

• Ability to work in a structured, fast-paced environment

• Flexibility to work rotating shifts, including weekends

• Basic computer skills and ability to navigate multiple systems

• Previous customer service experience is an advantage

Work Schedule

• Monday to Sunday, shifts between 08:00 and 19:00

• 40 hours per week (8 hours per day / 5 days per week)

• Rotating schedule

Salary & Compensation

• Attractive salary

• 14 salaries per year:

  • 12 monthly salaries

  • 1 salary at Easter

  • 1 salary split between Summer and Christmas

Benefits

• Private Health & Life Insurance

• Performance bonus (based on project criteria)

• 25 days of annual leave

• Meal voucher: €50 per month (all projects)

Contract Type

• Permanent contract

Relocation Information

• Candidates must be in Athens at least 7 days before the start date to complete hiring documentation

• 3 weeks of hotel accommodation close to the office provided

• Up to €300 gross relocation support (paid with the first salary)

• Legal support with hiring documentation

• Private Health & Life Insurance
• Performance bonus (based on project criteria)
• 25 days of annual leave
• Meal voucher: €50 per month (all projects)