Customer Account Manager

What is the purpose of this Role?

Responsible for proactive support and service to an assigned portfolio of small to medium-sized Elavon clients via telephone or email. Responsibilities include account maintenance, growth, increased profitability, overall client satisfaction, and projects and to identify opportunities to enhance the profitability of the client relationship. Sells a full range of merchant processing products and services. This role is the escalation point for both internal and external client issues.

Which jobs(s) does this Role report to?

Direct line reporting:

• CAM Manager

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

1. Accountabilities for your role - what are you expected to do?

• Responsible for proactive support and service to an assigned portfolio of small to medium sized

• Elavon clients via telephone or email.

• Responsibilities include account maintenance, growth, increased profitability, overall Client satisfaction, and projects and to identify opportunities to enhance the profitability of the client relationship.

• Sells a full range of merchant processing products and services. This role is the escalation point for both internal and external client issues.

2. Competencies for your Role - how are you expected to behave?

Drive for Results

Hold self and others accountable to consistently achieve meaningful results.

Collaboration

Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts.

Agility & Innovation

Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results.  Explore multiple solutions to overcome obstacles.  Anticipate future needs that may affect the team or organization.

Customer Centricity

Build strong customer relationships and deliver customercentric solutions.

        5.  Risk Management

Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.

        6.  Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes.

3.Technical Competencies for your role – what are you expected to know

• Emerging relationship building and selling skills.

• Ability to analyse information received from various sources and synthesize into reports, presentations and proposals.

• Strong problem-solving skills.

• Strong organization and project management skills.

• Ability to manage multiple tasks/projects and deadlines simultaneously.

• Proven customer service/relations skills.

• Proficient computer skills, especially Microsoft Office applications.

• Excellent presentation, interpersonal, verbal and written communication skills.

4. Qualifications  Required to perform your Role?

• Bachelor's degree, or equivalent work experience.

• Zero to two years of client management experience.

• Fluent in German and English.

• Sales experience.

5.  Control Function Disclosure

This role has been identified as Controlled Function (CF4) under the CBI Regulations Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of:

a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for the position.

This role requires working from a U.S. Bank location three (3) or more days per week.