Customer Care Agent (f/m/x/d) - English + Dutch + French speaking

Unternehmen : Miles Mobility Gmbh

Auftragstyp : Vollzeit

Berlin

Anzahl der Bewerber

000+

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Arbeitsbeschreibung - Customer Care Agent (f/m/x/d) - English + Dutch + French speaking

Join our international Customer Care department with over 100 team members and develop your career with the help of our career paths and our team leads. We stand behind the philosophy of keeping our customers constantly happy, which we develop through a 3-week onboarding process and continuous trainings.

You are our first point of contact for all our customers
You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
You are efficient in finding out how to solve issues to provide the best and most effective solution
You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

You are a real problem solver and enjoy assisting customers in need
You are very communicative and have excellent interpersonal skills
You are ideally familiar with the use of customer support softwares
You have working proficiency and communication skills in verbal/written English, Dutch and French - German skills are a plus
You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
You know how to deliver a great customer experience and always go an extra mile
You are empathetic and have a positive attitude with a desire to help our customers

Salary: Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts.
Shift plan: Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours.
Retirement: Secure your financial future with our attractive pension plan.
Mobility: Choose between monthly MILES credits or the Deutschlandticket.
Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.
Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
Hybrid: Enjoy the flexibility of working from our office in Berlin and from home.
Diversity: Join our diverse team of 50+ nationalities, with English as the primary language.
Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads.
Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings.
Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity

Original job Customer Care Agent (f/m/x/d) - English + Dutch + French speaking posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Care Agent (f/m/x/d) - English + Dutch + French speaking

Arbeitsbeschreibung - Customer Care Agent (f/m/x/d) - English + Dutch + French speaking

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