Customer Care Agent (x/f/m) Spain bei Allright Group in Berlin

Arbeitsbeschreibung - Customer Care Agent (x/f/m) Spain

Information

#Give people access to justice! Digital technologies are currently changing the legal market significantly and this will only accelarate in the next years. Flightright, Chevalier and freem form the Allright Group! We are at the forefront of Legal Tech Automation and offer our legal assistance for air passengers facing difficulties with airlines, and in the legal areas of traffic and labor law.

Our Spanish speaking operations team at Flightright is growing! We are the biggest department so far. Every day we stand up for the rights of our customers and we are their first contact for issues and questions. With our hands-on mentality and demand to improve ourselves, we always find the best solutions for our customers - even for the most complicated cases.

Are you ready to join us and be a part of a fun, revolutionary and committed team? We want YOU as our Customer Care Agent (x/f/m) Spain!

Your mission

You are responsible for the care of our Spanish speaking customers, communication with airlines and external lawyers
You work on a variety of tasks which go beyond the scope of e-mail enquiries
You consider incoming customer cases in cooperation with our internal Legal-Team and our partner law-offices
You help to optimise our operational processes and bring new ideas into play
You contribute to cross-departmental projects

Your profile

Ideally, you have previous work experience in customer care - we welcome everyone, who is new to this field and wants to gain experience!
You have excellent communication skills
You are interested in consumer protection and are able to quickly work yourself into new and complex topics
You work independently and reliably and you are very self-motivated
You have native proficiency in Spanish and you speak English as well

Why us?

Modern working routine with a homeoffice option - 5-day week divided into 2 days in our Berlin office on site and 3 days in our home office. No work on the weekends!
In addition to your vacation, you are entitled to workation days where you can work 100% remotely
Diversity is more then important to us! We are looking for people with various cultures, ethnicities, gender identities and beliefs
You can look forward to work in a friendly, courteous and motivated team
Exciting and monthly employee events regarding our culture & value as well as team trips, summer camps and workshops await you
We support you with a discount for urban sports, public transport, or bike leasing. Corporate discounts are included and much more
Feedback & Recognition - Special projects are awarded the APA Award every quarter, performance feedback is available with your teamlead every six months

About us

#giving people access to justice Digital technologies are revolutionising the legal services market and we are one of the pioneers who have been advancing IT-supported legal services for years. Since 2010, more than 10,000,000 consumers have used our Flightright and Flyhjaelp services in Germany and Europe. But our ambitions have always been high: we have already successfully entered the labour law market with our subsidiary Chevalier and are currently working with freem to further develop the group of companies into the comprehensive Allright Legal-Tech. freem will be the leading point of contact in the field of traffic law. As a group, we are growing, expanding internationally and aiming even higher in the future. Shape the future of legal tech with us at Allright!

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Customer Care Agent (x/f/m) Spain