Customer Manager

Frisbii is a leading subscription management and recurring billing solution, backed by private equity, and is rapidly scaling its operations across Europe. With a strong commitment to innovation, Frisbii supports subscription-based businesses in managing their customer lifecycle efficiently, optimizing their revenue streams, and scaling sustainably.

As a Customer Manager, you will be the central point of contact for our German-speaking customers, ensuring they receive excellent service and comprehensive support on our platform. You understand not only technical details but also the overall situation and needs of customers. Through your industry expertise, you significantly contribute to their economic success. Your focus is on long-term customer retention and increasing customer satisfaction in the DACH region.

Key Responsibilities:

• In-depth customer management: You grasp the entire context – not just technical details but also the business requirements of our customers. You proactively engage with them and derive targeted solutions.

• Building and maintaining customer relationships: You serve as the interface between our customers and internal teams, fostering strong, long-term relationships.

• Proactive consulting and support: Through regular business reviews, you analyze the usage of our SaaS platform and provide valuable recommendations for optimization.

• Up- and cross-selling: You identify potential for additional services or products and strategically advise customers on suitable solutions.

• Effective stakeholder management: You take a hands-on approach, questioning and thoroughly understanding matters from A to Z to find the best solutions and communicate them effectively – both internally and externally.

• Handling customer inquiries and problem-solving: You respond quickly to customer concerns, find effective solutions, and ensure timely communication.

• Deepening expertise: You acquire in-depth knowledge of our software to provide excellent consulting.

• Conflict management: Challenging conversations do not deter you – you remain objective, empathetic, and solution-oriented.

• Ensuring customer satisfaction: You monitor KPIs and implement measures for long-term customer retention.

• Providing feedback: You share insights from customer interactions with the product team to drive future improvements.

In-depth customer management: You grasp the entire context – not just technical details but also the business requirements of our customers. You proactively engage with them and derive targeted solutions.

Building and maintaining customer relationships: You serve as the interface between our customers and internal teams, fostering strong, long-term relationships.

Proactive consulting and support: Through regular business reviews, you analyze the usage of our SaaS platform and provide valuable recommendations for optimization.

Up- and cross-selling: You identify potential for additional services or products and strategically advise customers on suitable solutions.

Effective stakeholder management: You take a hands-on approach, questioning and thoroughly understanding matters from A to Z to find the best solutions and communicate them effectively – both internally and externally.

Handling customer inquiries and problem-solving: You respond quickly to customer concerns, find effective solutions, and ensure timely communication.

Deepening expertise: You acquire in-depth knowledge of our software to provide excellent consulting.

Conflict management: Challenging conversations do not deter you – you remain objective, empathetic, and solution-oriented.

Ensuring customer satisfaction: You monitor KPIs and implement measures for long-term customer retention.

Providing feedback: You share insights from customer interactions with the product team to drive future improvements.