Customer Onboarding Manager (DACH)

About Zenchef

At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.

At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.

👋🏻 Your Mission

As a Customer Onboarding Specialist, your role is to ensure the successful implementation of Zenchef services for our clients, while guaranteeing that we deliver the expected added value. You will act as a key link between the Sales and Customer Success teams. Your main responsibility is to improve performance by understanding customer needs, quickly adapting the tool to their operations, and delivering a premium service. This role is essential to managing customer satisfaction and driving continuous improvement across the company.

🫱🏼‍🫲 Your Team

As a member of the Customer Onboarding team, we are responsible for delivering the expected value to our clients during the onboarding phase. Our goal is to provide the best possible experience with our products and services in order to drive strong customer satisfaction and adoption.

🧑🏼‍🍳 Your Responsibilities

• Independently manage the implementation of Zenchef for all new clients.

• Handle incoming customer requests during the adoption phase.

• Design tailored onboarding experiences that meet the specific needs of new clients and optimize their journey.

• Drive innovation by launching new initiatives, improving our working methods, and contributing to our culture of learning and continuous improvement.

🍽️ What You Bring to the Zenchef Table

• Proven experience in customer-facing roles.

• Excellent written and verbal communication skills.

• Strong attention to detail, autonomy, and interpersonal skills.

• Patience and the ability to share knowledge clearly.

• Fluency in German and English (written, read, and spoken).