Customer Onboarding Manager DACHEE (m/f/d)

We’re looking for a Customer Onboarding Manager to guide our most important clients through the onboarding journey with Mews Hospitality Cloud. This is a hands-on, client-facing role where you’ll apply your hospitality expertise and love of teaching to help customers unlock the full potential of our platform.

You’ll play a crucial part in shaping our customers’ early experience, building trust, delivering great training, and ensuring a smooth transition to Mews. If you enjoy simplifying complex topics, building strong relationships, and setting customers up for long-term success, we’d love to hear from you.

✅ Your mission, should you choose to accept it

• Lead onboarding for medium and high-value customers, including multi-property enterprise groups


• Deliver engaging product training for new customers and Mews team members


• Partner with clients via video and email to guide them through each stage of onboarding


• Facilitate additional training sessions as needed to support customer learning and confidence


• Proactively consult with clients on how to maximise value from Mews Hospitality Cloud


• Help develop and refine training content using webinars, video, and online tools


• Continuously improve training programs to meet evolving customer needs


• Act as a trusted partner, ensuring each customer feels supported and empowered from day one

🤝 You’ll be a great fit if you bring a few of the below with you

• Background in hospitality, travel, or distribution industries (Hotel Management degree a bonus)


• Proven experience in onboarding, training, or project management


• Strong communication skills and comfort working with stakeholders at all levels


• Adaptable, proactive, and comfortable working in a fast-paced, tech-driven environment


• Passion for helping others learn, able to make complex topics easy to understand


• Collaborative and curious, with an eagerness to grow and improve


• Interest in SaaS, innovative software, and tech-driven transformation in hospitality


• A fresh perspective and willingness to share new ideas that push us forward


• Fluency in English and German