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It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $2.5b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.
We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole... 🐇
First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:
As our Customer Onboarding Manager (9-month fixed-term contract) you should be a smart, articulate and outgoing individual who loves teaching, training & all things hospitality related. We would prefer if you had some experience in any of the hotel, Restaurant or F&B industries but we particularly want someone who is able to clearly and enthusiastically transfer their deep knowledge to both clients and colleagues.
You are excited to engage our largest and most important clients in order to test your skills in the large and diverse world of hospitality. You have proven you can manage relationships with smaller clients while ensuring their success and improving their Mews product usage. Or, similar experience in the world of hospitality.
Responsibilities:
Leading medium and high value clients, as well as Enterprise Groups of properties through the onboarding process
Conducting training courses on the use of the Mews POS powered by Bizzon for new and existing customers and/or Mews employees
Liaising with customers via video conferencing and email to educate and motivate them throughout the onboarding process
Develop and maintain training courses via web cast, video and/or our online classroom
Ensuring existing training programs meet and/or exceed customer needs
Coordinating/facilitating ad hoc (online) training sessions during Onboarding process
Consulting hotels proactively on ways to improve usage of the Mews system
Required Skills
Higher Education preferably in Hotel Management/F&B Management
Ability to work in a fast-paced company and ready to work both independently or as part of a team
Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels
Ability to take feedback, learn quickly and adapt to new situations
We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key
A genuine interest in innovative software and disruptive tech
Experience with project management, training and onboarding
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