Customer Service Administrator (m/f/d)

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

• Recording and invoicing of incoming repairs for our extensive product range

• Preparing and processing cost estimates for repairs

• Carrying out a final aesthetic and functional control of the repairs

• Providing direct support to our business partners via telephone and email for all questions regarding spare parts (price, availability, reference, compatibility) and repairs

• Analyzing reports and organizing information

• Taking on general administrative tasks within the department(s)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Good German, English, and Spanish language skills, written and spoken

• Exceptional Organizational and Flexible Workload Management: Highly adaptable and flexible, with the ability to smoothly transition between multiple cases and tasks, efficiently prioritizing and meeting deadlines in response to evolving workload demands. Must be comfortable and effective working in a dynamic, fast-paced environment, consistently maintaining focus and a high level of performance and quality

• Proactive Analytical and Problem-Solving Initiative: Ability to proactively analyze processes and data to identify inconsistencies, errors, or deviations, anticipate potential problems, and autonomously propose and implement effective solutions or improvements, without the need for constant supervision

• Customer Orientation: Even if not on the front line, you need to understand the impact of your work on the final customer experience

• Good PC skills (MS-Office, comfortable with Excel, and SAP application)

• Having some experience in the luxury sector and in customer service would be a plus

WHAT MAKES OUR GROUP DIFFERENT? 

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.  

• We value freedom, collegiality, loyalty, and solidarity. 

• We foster empathy, curiosity, courage, humility, and integrity. 

• We care for the world we live in. 

#Richemont #WeCraftTheFuture