Customer Service Advisor Digital Loans

Location: Munich, Rostock

Our client, a leading company in the fintech
and digital finance industry, combines the strength of a market leader
with the spirit of a dynamic startup. They work in agile teams with flat
hierarchies, making quick decisions and embracing innovation. By leveraging
cutting-edge technologies and state-of-the-art AI methods, they create
data-driven solutions that add real value for customers. Every day, they
improve over 50 products to enhance the experience of more than 20 million
users.

Do you enjoy interacting with people and have a
passion for modern communication tools? Then this role could be the perfect fit
for you!

Our client is looking for strong communicators
who enjoy advising customers by phone, email, and live chat—supported by a
motivated and collaborative team.

Your tasks include:

• You
  are the voice of the company: You answer inquiries about consumer loans –
  by phone, email or live chat
  
•  You
  help: You support our customers with initial questions and find a
  suitable solution for every problem
  
• You
  get involved: Your proximity to customers helps us to continuously
  improve our service
  
• You
  are the interface: You work closely with our credit advisors (m/f/d),
  assist with administrative tasks and provide support for queries regarding the
  use of our app
  

Requirements

• Communication
  skills: You enjoy interacting with customers and express yourself
  professionally, friendly and customer-oriented – both spoken and written in
  German
  
• Service
  Mindset: You're solution-oriented and give our customers the feeling
  they're in the best hands. You keep a cool head even in dynamic situations
  
• Flexibility: You
  are reliable and appreciate the variety of fixed working hours between 8:00
  a.m. and 8:00 p.m., 5 days a week 
  
• Technical
  affinity: You are confident in MS Office and enjoy working with modern
  tools
  
• Career
  changers? Welcome! A completed commercial apprenticeship is a plus,
  but not required. What's important is that you have a passion for
  communication!
  

Benefits