Customer Service & Logistics Specialist (m/f/d)

Job Purpose and Impact

The Customer Service & Logistics Specialist, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.

Temporary work for 1 year with the possibility of extension. 

Hybrid work - 2-3 days at our office in Düsseldorf. 

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.


• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.


• Execute customer service strategies.


• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.


• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.


• Other duties as assigned

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Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience


• Experience in Order Management, Customer Service, Logistics, Transportation, or a similar field.


• Excellent written and spoken English and German skills, as daily collaboration and communication with internal and external stakeholders takes place in both languages.


• Customer-focused with strong problem-solving skills.


• Able to work in a fast-paced environment.


• Proactive with good prioritization skills.