Customer Service Associate (m/w/d)

WHAT DO WE OFFER

At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.

We empower individual talents, united by a shared commitment to excelence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.

We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.

We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.

Join us at Cartier, a place like no other, forever moving forward.

HOW WILL YOU MAKE AN IMPACT

• Optimal support for After Sales customers in the Boutique

• Administrative management of the area of responsibility – from product acceptance to return

• Intensive communication and collaboration with Richemont Customer Service

• Preparation and execution of interim and main inventories in the area of repairs and leather straps

• Structuring and organization of the Service area

• Technical work such as polishing, engraving, and watch strap changes/shortening

• Proactive complaint management

WHAT ARE WE LOOKING FOR

• Completed commercial training or technical training as a watchmaker or goldsmith; career changers from the hotel industry are also welcome

• Several years of experience in After Sales customer service, ideally in the jewelry and watch segment

• High enthusiasm for our brand and our products

• Good knowledge of German and English

• MS Office skills and enjoyment of working with computers, as well as ideally initial experience with SAP/ERP

Take your next step with Cartier, we look forward to hearing from you!