Customer Service Coordinator

SUMMARY OF THE ROLE

Responsibilities

• Work in alignment with your Cross-Country Teams.

• Be responsible for invoicing with the correct pricing structure, maintaining IFS auto price cards and quotations in accordance with Sales.

• Where required, issuing invoicing corrections and credit notes, authorizing supplier invoices and creating new customers accounts.

• Process all aspects relating to Supply Chain as described in accordance with Jotun policies for order handling, sales administration, logistics and financial processes in line with global IFS/matrix and group operations procedures, as well as local laws.

• Core activities include order handling within IFS dependent on segment (Marine and Protective) and area (local or inter-company) adhering to IFS/Matrix – global procedures are followed to allow synergy across regions.

• Track and trace outstanding open orders taking responsibility for any future and or back orders. Coordinate with internal and external customers ensuring accurate and efficient supply chain resulting in the best service possible to our customers.

• Maintenance of group email inbox ensuring responses are made within 24 hours.

• Service complaints - Ensure service complaints are dealt with in a timely and efficient manner and reduced to an absolute minimum by tracking trends and highlighting continuous improvement tasks. Raise return material authorization, issue investigation tasks followed by conclusion input and credit notes where required.

• Communication with internal and external customers - Co-operate and co-ordinate with key stakeholders such as Sales, Technical, Finance, Production and Supply Chain daily to ensure correct and proper routines are fulfilled to provide customers with a professional service and secure Jotun interest.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

What we look for

• High School or Degree

• Fluency in German and English, both verbal and written

• Excellent planning, time management and prioritization skills

• Previous customer service experience is preferable but not essential.

• Advanced listening and empathy skills

• Adept at finding information from both internal and external sources.

• Creative problem solving

• Cultural awareness and the ability to adapt her/hir behavior to build rapport with others

• Clear professional and open communication both verbal and written between internal and external customers is essential

• Be proactive and creative on developing innovative possibilities and report them to the superior

What we offer

• Competitive salary and good benefits 

• Well onboarding program including Product and solution induction  

• A motivated local, regional and global team  

• Flexible working time-work & home balance 

• Location will be in our Sales Office in Hamburg

POSITION INFORMATION

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WHO WE ARE

Jotun in Europe and Central Asia (ECA) has 18 different legal entities and operates 7 production facilities. The region has approximately 2000 employees who work across four markets: Marine, Protective, Powder and Decorative. Jotun ECA  is committed to an ambitious growth strategy. Our employees are the real value in our companies as individuals and teams. We strive to provide our employees with meaningful and challenging work, rewarding them through continued learning and development driven by our values of Loyalty, Care, Respect and Boldness.

Jotun Europe Sales is composed of the following legal entities located in 6 different countries - head offices: Jotun B.V (Netherlands) - Spijkenisse, Jotun Cyprus - Limassol, Jotun Deutschland - Hamburg, Jotun France – La Ciotat, Paris, Jotun Italia - Trieste  and Jotun Polska - Gdansk. This structure brings opportunities and allows us to boost growth and development.  By sharing professional expertise in the Coatings industry and support functions we optimize synergy among our teams across the countries.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.  

If you think that this role is what you could be doing next, apply now!