Customer Service E-Commerce Coordinator (m/f/x)

For our office in Weil am Rhein we are looking for you as Customer Service E-Commerce Coordinator (m/f/x).

Your Responsibilities

• Giving information and resolving our end customer complaints via phone, email, or social media

• Assist with placement of orders, refunds, exchanges, quality issues, cancelations, and other queries

• Advice on product questions

• Maintaining customer data

• Contact with carriers

Your Profile

• Completed commercial education

• Experience in customer service advantageous

• Good MS Office knowledge

• High customer empathy, enthusiasm, and good communication skills 

• Excellent skills in English and German (written and spoken), any other language is advantageous

• Affinity for the online and fashion market

Your Benefits

• Be part of the progress - find your place in our unique WIP culture

• As part of the WIP crew you have the opportunity to connect at our events or just have fun

• Your closet benefits from our staff discounts

• Your future, our upgrade - we subsidize your company pension scheme by 100%

• Your well-being is important to us - we contribute to this with free beverages and sports programs