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Online marketplaces have never been this awesome.
As an e-commerce marketplace, METRO Markets GmbH works with hundreds of partners within Europe and beyond, managing thousands of products to deliver on our customer’s needs while providing great service. We are part of METRO Group.
We are looking for a “Customer Service Expert (m/w/d)” for the Spanish Market!
Are you an enthusiastic and dynamic individual looking to gain hands-on experience in the fast-paced world of E-commerce? Join our innovative team as a Customer Service Expert (m/f/d) for the Spanish Market, where you'll be at the forefront of delivering exceptional customer experiences while honing your skills in the E-commerce industry!
Your main responsibilities will include but not limited to the following:
- 3rdLevel requests handling (claims & complaints) such as Escalations management and Warranty & Special Requests handling
- Engage with customers through various channels and deliver personalized assistance
- Quality assurance and measurement activities
- Collaborate with cross-functional teams to escalate and resolve complex customer cases
- Proactively identify opportunities for process improvement and customer-centric initiatives
- Handling of negative Customer reviews
- Point of contact for all kind of enquiries raised by customers
Ihre E-Mail-Jobbenachrichtigung ist jetzt aktiv!
